Samsung SDS Senior Service Desk Engineer salaries in Customer Success, Service & Operations in India

Likes

When I joined as a fresher, their pay was decent and that was the only thing I liked about the company

Dislikes

Already written a review but wanted to add something... This company openly discriminates male and female employees.... Men are free to work late night till they wish to but for women they dont allow staying more than 7PM....I just who is making this kind of policy and if they care so much about women then why dont they start a cab service.. management itself is living in 20th century

Likes

Pay, no late night calls

Dislikes

Work culture and outdated policies. Preference to Koreans. Approval culture for every small thing. Parking facilities only to very few high designation persons. Very toxic environment.

Likes

...gaon then you may like the office location. Its located at cybercity, Gurugram. Salary on time. Quarterly parties but there is a catch. Party space is very small and there is no such varieties of food available. But yes unlimited drinks. Few Colleagues are friendly but few are rude. 200₹ per day as meal voucher only if you come to office. Broadband reimbursement.

Dislikes

Strict 9 hours work policy. If some day you want to leave office early you can’t because there is strict 9 hours a day work policy. Minimum 3 days WFO policy. Worst work life balance. Its korean company so you have to start your day at sharp 8:30 and due to so much work you have to have exceed till 7. Sometimes even 11-12. Biggest drawback is there is no parking space available. You have to search other places or commute by public transport. They don’t even provide cab facility and lunch or snacks just a ccd coffee machine. You wont even get your personal bay or cubicle or drawers. There is no enough space available to sit and work inside office as well. Management wants everyone to be in office atleast 3 days but couldn’t arrange desk and chair. Managers wont let you sit in meeting rooms. They are reserved for koreans. They use packaged drinking water which is not good for environment. They will give you 60-70 sheets of paper to sign on policies but couldn’t go for e-sign or digital docs. To access basic email or chat you have to perform several actions which is very tiring and irritating. They dont use ms teams or outlook. They have their own chat and email which doest save your chats more than 5 days and emails 30 days. They will force you to put a sticker on all cameras of phone so you won’t take any picture inside office. No mobile bill reimbursement. There are no games or any cool stuff in office. You won’t get any feeling that you are working in good service based company. You heard it correct its a service based company i.e Samsung data system Not SAMSUNG electronics. Most people falls in this trap. They thought they are going to work in a product based company but actually its a service based. I wouldn’t recommend if you are looking for a company in which you work + enjoy other activities. You can join if you are a learner and wont think much about perks and facilities.

Likes

No likes , worst company

Dislikes

...company for someone who want to learn things since this company has no work ). -> The salary is never on time no perks working here , no goodies. For literally every single thing you have to beg in front of HR. -> Now coming to full time conversion , they people who will clear the test will get the full time offer during orientation and guess what the HR cheated again and owing to less business ( since they don't have any project ) they took another interview and randomly rejected the ones who cleared the test , they have defered the joining of people who were selected. -> Out of 150 interns - 70 cleared the test all should have got full time but they randomly rejected 45 people and rest people were either not able to clear the test or were not able to attend the two tests they took. This company will make you cry . Please if you are a fresher don't join they don't value employees, they don't value your years of hardwork . You will regret every single day joining this shit company , there is absolutely no learning here. And Samsung SDS is not at all samsung , its worst than a small startup , just a shit company.

Likes

If company grows, you can get nice bonus but that depends.

Dislikes

0 professional growth, new teams built are on learning phase so they lack in decision making and people play politics here. Work satisfaction is on minus, They don't care what you capable of and why they hired you, you can be chained to any team your so called seniors decide. Company culture is not nice. Koreans are way much better than Indian employees. I think people should learn what company truly stands for and abide by the culture.