Salesforce Engineer- Customer Support salaries in India

Likes

1) Salary is OK 2) Benifits 🏥 🎓 🚗 3) I would say worklife balance is good until you don't work during AMER hours but you will get compensation for it. 4) Unlimited Tasty food & Barista access but quality of food is becoming worse day by day 😅

Dislikes

1) Lot of office politics started recently in hyd location, earlier it used to be a good environment but nowadays becoming very toxic. 2) Lot of fake promises will be given for promotion & it's very hard to get promotion here. 3) CSG department is adopting call center culture it's becoming more like a BPO company. 4) Every 4-5 months they will introduce new KPI , they don't care about customer issue or customer experience they just care about KPI's. 5) Most of the manager's you will find here are from BPO sector they don't have sufficient technical knowledge. 6) If you are working in Technical Support Engineering , then no career growth & learning opportunity.

Likes

Salary, Benefits, Office Workspace, Not a hire and fire culture

Dislikes

No opportunities for moving cross-functionally, Absurdly high Sales targets, No time-bound promotions even after completion of performance criterea

Likes

Pay is good, wellbeing reimbursement along with free food.

Dislikes

Their leadership and upper management. Also there is so much of unnecessary team politics. And the work is very redundant, nothing much to learn in analytics side of Salesforce. Just keep completing those stakeholders requirements without knowing why are we doing it.

Likes

The facilities they provide for their employees are exceptional. They have designated salary ranges for each position. If you get a role, they will offer you compensation within that range, regardless of your current package.

Dislikes

Getting promotions can be extremely difficult. Your total years of experience hold little value. If the interviewer likes you, you might secure a high position with minimal experience. Conversely, if the feedback is unfavourable, you might end up in a low position despite having extensive experience.

Likes

There is no other company i feel that provide benefits and salary like salesforce. There is work life balanced in company. Company values for their employee

Dislikes

I feel it's very challenging to get promoted in this company