SAGE Publications Senior Customer Service Executive salaries in India

Likes

It is an MNC because of the policies the people stick around otherwise the indian management is the worst managment. The 20 days PL policies

Dislikes

... the working style and work pressure on people of US/UK in comparision to India They pay a salary of 30000 after giving 9yrs to the company

Likes

work culture, life balance, and company policies are great. One who does not want to dwell himself/herself with work and wants to try life outside the work too should be a part of such company.

Dislikes

... levels. Micromanagement in regard to working style, working hours, breaks, etc. Salary is very low and even the appraisal rate is lower than what other companies are offering. Job security is less as recently in last few years the employees has faced restructuring. Last year in 2021, more than 100 people were asked to leave due to outsourcing of work. No promotion from last 4 years. The appraisal rate is 8% for a good performance. 12% for excellent performance.

Likes

The flexibility in working hours, their leaves policy, and their work environment.

Dislikes

The compensation, the annual increment infrastructure, the work alignment, cutting down on cost since pandemic and employee benefits, makes one being in pit of unjustified work conditions. The management tries to show they care, but instead they find the solution to avoid the issue. The work isn't justified as per compensation. Better for freshers to come in get experience and move within 2 years. Few senior managers do not even know their work and earning lakhs being older in the company. Better give the people who do the real work and production not the ones who give useless life examples and doesn't know about the process.

Likes

The hybrid culture is highly advantageous for women, offering them invaluable global exposure through the company's international footprint.

Dislikes

Poor Management People are so severe they don't want to change; the very lengthy process of anything that you want to change seems to be a government culture. But they don't follow the global process, only the senior management want to be senior bit Nepotisim.

Likes

People are well educated and are quite polite and helpful. Harmony can be seen among colleagues. Great global exposure. Global managers are really very helpful. Appreciations are very promptly given. Culture of continuous feedback. Work-Life balance is maintained. Many learning opportunities. Strong Learning & Development team Policies are people centric HR is strong Compensation is as per market standard and comes in advance! (6 days prior to month end) Ample leaves

Dislikes

Found a hint of dissatisfaction from older employees in mid-senior roles. Probably due to their inability to grow within the organization.