Radical Minds Call Quality Specialist salaries in Gurgaon / Gurugram

Likes

You remain silent, become silent and can survive fpr years

Dislikes

Company works on discretion. Hire and fire even for rs 500 extra salary. Dont care for business Ego is important Dont do f&f 3rd class policy dont give experience certificate to anyone

Likes

Good work environment and culture. Teammates are supportive and the management transparent.

Dislikes

There is a lot of politics and the management does not address our issues. Salary is decent but career growth is slow.

Likes

Radical minds HR & admins are good but there hands are tied unable to interfere in Zomato SOS Process.

Dislikes

...part is in one week table & chair will clean so all have to manage in cafeteria.Sometimes training classes will take time 15-25days if you certified then only salary will be there otherwise tata bye-bye. For regional individual associate daily one fatal it be there from external Auditor,so agent demotivated day by day so there quality score wil not go more than 60-70% , whatever updates associate will get that same updates external audit will get after 15days or 1 month till that time they consider as that fatal & afterwards time has expired so can't able to remove also that fatal. Incomplete info they marked fatal 4-5 forms had to fill on calls. (Google forms).Some Team leader abusing & many times quarrelling happened on floor with high base volume & process manager speaking & abusing with loud voice either in phone or with agent ,at that time they will not care about process quality so all should have to focus on their calls.

Likes

Don't get salary from April onwards So I am not getting any support from RadicalMinds

Dislikes

In this pandemic situation Radical has to support his employees and gave them atleast 50% Salary but don't get any support from Radical Minds

Likes

Company culture and superiors are excellent

Dislikes

Everything is good but the time is not good. Every company should prepare plan B if they are unable to pay their employees. Remove from company is not a option. Every one needs to learn from Ratanji Tata how to care others.