Punjab & Sind Bank Customer Service Associate salaries in India

Likes

Nothing

Dislikes

Everything- starting with extremely terrible work life balance, more stress and mental health issues than the salary, harassment in the name of transfers and sea water kinda employees- you are surrounded by a lot of them but they are of no use- neither do they work nor have any skill sets nor are humane. Nothing about this job is satisfactory.

Likes

The only good thing about this Bank is that being a Government Bank, it provides job security. While being the smallest Public Sector Bank, it has a comparatively smaller Customer Base, due to which work pressure is low as compared to other Public Sector Banks. Your Work-life balance depends on the Branch and mostly on your Manager/Competent Authority. Career Growth depends on your performance along with the relations one can maintain with higher authorities, which is generally required in every organisation. It has its own training centres, but the faculty mostly consists of ex-staff, whose teaching skills can be rated from poor to average. One needs to be skillful and curious on his own to learn and move up the ladder.

Dislikes

Being the smallest Public Sector Bank, the compensation and allowances are the lowest in Banking Industry, and it will always frustrate you. Work-Life Balance depends on your Branch and mostly on your Branch Manager/Competent Authority, in which mostly Branch Managers fares poorly. Low compensation and allowances is not the only failure of HR policies, but also lack of vision and apathy towards Field Staff in HR department has lead to shortage of Staff in all the Branches, which has hampered the growth of this Bank. You can't provide better Customer Service inspite of trying your best because of shortage of staff in Branch. Poor infrastructure in Branches and poor utilisation of technology keep this Bank always back in terms of Growth. This Bank is too bad in terms of technology as compared to other Banks, which hampers the Branch Staff to attract new Customer Base including the millenials. Head Office and Zonal Office mostly consists of Non-Performers, Chargesheet Officials and Sycophants, due to which even the talented and hard-working Field Functionaries fails to provide their best because of lack of support from above. The promotion process is not transparent as interview marks are never disclosed, so that the sycophants are provided promotions and deserving ones are left behind. Even the transfer process is carried out behind the curtains to provide undue benefits to the sycophants.

Likes

...es exemplary training in all fields of banking. Job security is of a tall order. Salary is commensurate with experience and qualifications. Travel on duty is as per industry standards.Appraisal is objective as per performance and potential.

Dislikes

NiL.

Likes

I love the relationships we have with our customer.

Dislikes

Responsibility and Accountability are not distributed uniformly. BM has all the stress and tension and responsibilities while other staff do not have any of it

Likes

Govt bank so job security.

Dislikes

There is huge discrimination among employees, lickspittle enjoys there life on expense of real performers and skilled employees. Non talented and terrible employees get preference on everything due to there skill in flattery.