10FA India Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Provide good learning & development opportunities Give average salary hike 8 to 15 % for average rating Good family insurance benefits of 10L including parents

Dislikes

No much celebration on floor monthly or quarterly basis Little bit of politics in depend upon manager

Likes

What I like is there is good freedom for employees, salary raises are good but there are many impediments to career

Dislikes

Pathetic organisation in terms of career and growth prospect Work is very disproportionately allocated Appraisal process is completely non- transparent

Likes

Work life balance, interaction with UK based stakeholders was very enriching, good increments/appraisals, getting to travel to the UK

Dislikes

Working hours would sometimes stretch beyond 10pm (following UK shift)

Likes

Zero work life balance. Managerial staff focussed only on meeting the targets rather than giving any space for personal growth of employees or providing them balance in between the work and the life.

Dislikes

Dissatisfied with the work culture. Hardly any space for vertical growth. You would be focussed only as long as any dependency on you. Once dependency is over you are hardly giving any focus to.

Likes

They are an employee centric organization. Provide best care to the employees. In the difficult times like covid, they made sure of the employees' comfort by providing IT related devices like monitor, head sets, etc and furniture kit like office chair, office desk, etc. Also reimburse the wifi bills. Apart from this there are other perks like awards for good work and generous annual bonuses. Also give gifts on diwali. Employees have flexibility of work hours. Overall it's one of the best places to work.