PNB Housing Finance Senior Customer Care Officer salaries in New Delhi

Likes

Timings 10-5:30 , salary on time

Dislikes

Never follows there own timings which they mention in offer letter usually it's 10-5:30 but it always stretch by 2-3 hrs without getting paid for it and it's seems you are a puppet for them. On appraisal they will show there real face. Assignment is done to ensure employees cannot complete it with in 7 hrs, 10 hrs daily shift, once a person is hired and if they cannot stretch daily they make him/her resign by frequently taking feedback meetings and scolding.

Likes

There are very few things which I liked about the company. 1. Work life balance 2. Supporting Managers

Dislikes

... you are appointed as Relationship Officer then you will be off-role employee 3. Very few benefits apart from basic salary

Likes

... learn but work here is monotonous. CSM are overburderned with unimportant work. When it comes to raising salary the seniors look for silly reasons and won't give you hike. There is too much politics and favouritism. During COVID times there was no reduction in salary and salary was credited on time which is highly appreciable. There is no training accept one they give you before joining.

Dislikes

The Q exemplar is a parameter that will judge you every month for work done by you. This makes us enemy of our counterpart we are in race where we want to get more marks as compared to our counterpart and leading to doing of only work that's gives you marks and leaving the rest to other. There is no monetary motivation for retaining customer even incentive for fixed deposit business is very low as compared to what they give to brokers, sales personnel. This JFM 21-22 they have cancelled our all leaves include Saturday and Sunday. They can any time drop mail that we are working leading to no work life balance. There is culture of sitting late at night in office even if there is no work. Females are asked to sit atleast till 10 pm on closing. Team outing are cancelled and foundation day celebration is also cancelled from past two years

Likes

Salary ontime, Brach team mates are good,

Dislikes

Two time biometric attendance everyday, Leaves will be adjusted with Notice periods won't pay for leaves adjusted, North Indian favourism, Improper Reporting system, Politics, Career Growth is very slow, HR is poor, No appraisal, Operation and backoffice systems are not up to date, Hire and Fire Policy.

Likes

Good company to work, friendly environment. Best thing is, During COVID times there was no reduction in salary, got paid without doing any work, it was like simply sitting monthly getting, and management was so kind towards employee during COVID time, which is really highly appreciable.

Dislikes

Work life Balance is Good No cons as such with respect to work culture