Open Destinations Customer Service Manager salaries in India

Likes

Lower level staff are understanding and helpful

Dislikes

Very poor salary and increments are very pathetic, doesn't provide Increments every year, even if they provide them it's hardly less than 5 percent. Lots of work and there's politics at very level. Higher management fools UK staff and play politics with developer and other staff. Employer doesn't not deliver what is promised in offer letter. They don't provide Increments on confirmation.

Likes

Challenging Project Work Colleagues are supportive

Dislikes

They should give better increments..people working in the company for years have lesser pay than a new hires with less experience. This causes frustration. Company should consider this and give their existing employees good increments.

Likes

2 offs in a week and you also get the option to get your week offs/working days swapped with your colleagues as per mutual convenience.

Dislikes

Their salary structure was very poor and they pay you approx to half of the current market prevailing salary package in the industry. The highest management always keep their clients in dark and always involved in almost everything i.e. they are the only ones who take all the decisions be it even the small decisions of the managers and team leaders which they are supposed to take and they are just kept as puppets with almost no authority, one man show sort of thing is there. Hardly you may get any appraisals and IJPs on time, even if you get that will be very less, very late and given with a biased attitude. May be the presence of a very limited number of other bpo companies in the nearby areas could be the reason for all this.

Likes

Leaves

Dislikes

Bad Salary (very low salary) Expect too much but pays peanuts Micro management Old school rules Bad culture Too many reports Too much is going on for a places which is a already fast paced and service oriented to the clients. Bad decision making Alternate saturdays off whereas offs could be given every saturday 2 months notice

Likes

Lone weekends

Dislikes

...en pay you on your remaining paid Leaves and other facilities which they should. They just give you your worked days salary in the name of severance.