NatWest Group Operations Analyst salaries in Customer Success, Service & Operations in India

Likes

... Indian management do not follow them completely they use when it benefits them. Appraisals are good but the compensation is below 300rs similarly you can imagine salary hike and bonus.

Dislikes

Management is very poor issues are not addressed nor any solution is provided. Not employee friendly

Likes

They provide a lot of personal development and learning environments. The work environment and work life balance is superb . A lot of leave you get in your kitty for the year and just amazing employers.

Dislikes

The pay scale is not up to mark and also career growth is stagnant in RBS and the reason for this is the other good factors. People don’t leave the organisation and so you don’t rise and shine.

Likes

The environment is very friendly and it's very accommodating especially for women. There is good work life.

Dislikes

The pay and hike is a bit low compared to the market for certain units. And it only offers one way cab.

Likes

-> Pleasant work life balance -> Lots of learning opportunities -> Provides good number of leaves.

Dislikes

-> Lack of opportunity of advancement, low bonus. -> NatWest technology India is a company with strong culture of Hierarchy, which can be seen in the way teams are structured and managed. This leads to a sense of distance between managers and employees and makes it difficult for employees to feel comfortable speaking up or sharing their ideas. -> There have been reports of racist treatment from managers of southern India towards their collogues from northern India, particularly in technology teams based in Bangalore and Chennai. This creates hostile work environment. -> While HR claims to be committed to gender equality and providing opportunities for employees to speak up, whistle blowers are reported being targeted or sidelined. This shows real gap between HR policy and practice, and that employees may not feel comfortable reporting misconduct or discrimination.

Likes

Culture in Risk team is great. Good work life balance, management looks to ensure job security to employees and take care to organise knowledge sessions centrally.

Dislikes

Salary and benefits below or just average compared to industry standards.