National Payments Corporation of India Customer Service Associate salaries in India (Updated 2025)

Likes

Brand image Opportunity to work on financial projects with open source technologies.

Dislikes

...essary inflating the CTC. FIXED is so low that employee will go into depression. Being a semi government company the compensation policy is worst than private companies. Everyday office. Less public holidays. No Diwali / Birthdays gifts. Stagnant growth due to appraisal on the bell curve system. They expect team work and smooth coordination along with bell curve. Poor management.

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Nothing. A terrible company with terrible management.

Dislikes

...nothing but a zoo. Huge crowd and terrible food offerings that too are not free. Employee has to pay for the food. Management: The most unskillled management. Bunch of confused folks, not knowing what to do with the product and have 0 vision of there own projects.

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Honestly, just the learning…

Dislikes

... environment& bad timings. Too much micromanagement. Processes are not in place. Poor salary, threats of losing the job unnecessarily.

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Only brand that also because its the only org in India being a central payments system and supported by Gov. Mind you it's not a gov organization, it's like a fintech anything and everything can happen to get the work done.

Dislikes

...ost difficult part, it get delayed and some people are non supportive as well. 10: Salary: Less than market standard got amount of work being done. Hike is miniscule like 6-7% that also average rating of 2 which 90% of the employees receive. 11. Job security is less among: Associate, Sr.Associate, Lead and Sr.lead level. Rating is low (below expectations) be ready with another job in hand during yearly appraisal period. 12: Attrition: Highest attrition rate in the BD department. Very much high due to unwanted operational issues. Example: 8 people hard joined with me, 4 immediately put down papers in 2 months and other 3 after 4 months and 1 person left after 2.5 years which took immense toll on body health conditions. 13: Top Management is settled at thier work place since last 15 years. Cruel work culture, one has to do daily meditation and be thick skined to survive in this organization. Overall suggestion: not to keep this org as a top priority to join, 3rd-4th. If you have other offers in hand.

Likes

NPCI provides competitive salary, great learning opportunities, great learning opportunities, and a sense of job security. It is a company where you feel valued and encouraged to develop your skills.

Dislikes

Nothing that I dislike about NPCI.