Microsoft Corporation Senior Customer Service Executive salaries in India

Likes

Nothing that I can recall of. It's typical organization looking for people who say yes to management . Just say yes to ur manager.

Dislikes

It's depend on ur manager. Stay cautious with manager before disclosing anything. The Manager I got was pathetic.. He did fun of ur health issues in one to one conversation. They lack empathy. Always record ur conversation with manager or technical lead to save urself in future. Old days culture of Microsoft gone.. This is just like any other organizations u ever worked with. All depend on manager and his perspective on u.

Likes

Good pay, good benefits that's all

Dislikes

Once you become expert in your tech you're supporting there's no growth. You will be stuck here asking cx for feed backs and ratings. If you get bad ratings multiple times the you put whole team down and then there's a constant pressure to get good ratings

Likes

...star hotel. Everyone talks to very politely and are readily available for help. Nice office, free food, free transport etc Good Salary

Dislikes

nothing

Likes

Good compensation Parmanent work from home Work life balance

Dislikes

Hell lot of internal politics and favouritism Lay offs Poor management- no budget for recognition functions- they do it with lot of internal struggles Internal movement is a big struggle No on-site opportunities Micromanaging managers in the name of reports and employees survey

Likes

Higher than market compensation in India except for AWS and Google. Flexibility to work from home.

Dislikes

...larity of way forward. No appraisals in spite of WORLD RECORD BREAKING PROFITS. Just blind cost cutting everywhere without thinking of impact.