MasterCard Support Analyst salaries in India

Likes

I am working since 7yrs in Mastercard The company policies, work culture are good. You can easily do internal job change and career movement. Overa it's good experience.

Dislikes

Salary hike is not enough as compared with other companies.

Likes

Job security was best a year back but the company has started to go for third party vendors to get job done so it has reduced number of employees being hired on company payroll drastically. It has best facilities in terms of no of leaves ,maternity leaves, paternity leaves,medical insurance , term insurance , travel insurance policies. Work life balance depends on a project that you are working. Work from home facilities available with prior manager approvals.

Dislikes

...ducts which could help Freshers or new joiners to learn product domain faster. Salary: Salary for new joiners is on the basis of the position they are applying for. They have certain salary band for each position. you may be given low/mid/high depending your current CTC. Appraisal:They are following a stack ranking for comparing performance of same position ed individuals in a team. Percentage of appraisal varies from max 15% to 0% , 0% for 4 rated individuals whrere 1 rating means exceeds expectations and 4 being partially met. Have seen lot of politics and favourism being done by managers.Overall I would say it's a good company for new joiners. In this company your position is everything in terms of your CTC.

Likes

They offer best compensation in industry

Dislikes

Politically driven BFC in Gurgaon where couple of directors are driving a culture of favouritism and who would like to throw team members under the bus rather than owing to their own mistakes.

Likes

There is job security and perks are better than most other companies in the same sector.

Dislikes

However, compared to It's direct competitors it's compensation is low.. No work from home is allowed for long term and this lack of flexibility is a serious disadvantage..

Likes

Work life balance Thats it nothing else

Dislikes

1. Salary compared to 2000’s paycheck, and as per HR it’s market standard 2. Like a big MNC which thinks india as a hub for less money will work 24*7 3. Won’t fire anyone but would make scenarios as such that the employee would eventually leave 4. No retain policy, as they think MasterCard is a brand anyone would die to replace you. ( 5-6 position have been closed in a year as no one joined as replacement this is the brand value) 5. Acquires small companies and then treat their employees as step employees