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Lumen Technologies Verified Tick

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4.0

based on 637 Reviews

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Customer Success, Service & Operations

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Lumen Technologies Customer Success, Service & Operations Department Salaries in India

based on 93 latest salaries
Designation Avg Annual Salary Open Jobs

SME

4 years exp. (AmbitionBox Estimate)
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₹5.1 L/yr - ₹6.5 L/yr

Technical Support Associate

5 years exp. (AmbitionBox Estimate)
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₹7.2 L/yr - ₹9.2 L/yr

Chat Support Executive

6 years exp. (AmbitionBox Estimate)
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₹7.5 L/yr - ₹9.5 L/yr

Senior Sales Associate

6 years exp. (AmbitionBox Estimate)
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₹4.8 L/yr - ₹6.1 L/yr

Customer Support Executive

2 years exp. (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.6 L/yr

Service Delivery Manager

18 years exp. (AmbitionBox Estimate)
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₹22.5 L/yr - ₹28.8 L/yr

Senior Technical Support Engineer

5 years exp. (AmbitionBox Estimate)
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₹9 L/yr - ₹11.5 L/yr

Customer Service Associate

5 years exp. (AmbitionBox Estimate)
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₹9 L/yr - ₹11.5 L/yr

Information Technology Support Engineer

2 years exp. (AmbitionBox Estimate)
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₹5.1 L/yr - ₹6.6 L/yr

Senior Associate

6 years exp. (AmbitionBox Estimate)
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₹9 L/yr - ₹11.5 L/yr

Office Assistant

3 years exp. (AmbitionBox Estimate)
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₹1.4 L/yr - ₹1.7 L/yr

Lead Administrator

15 years exp. (AmbitionBox Estimate)
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₹17.1 L/yr - ₹21.9 L/yr

IT Engineer

2 years exp. (AmbitionBox Estimate)
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₹4.1 L/yr - ₹5.3 L/yr

Shift Lead

7 years exp. (AmbitionBox Estimate)
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₹7.2 L/yr - ₹9.2 L/yr

Team Lead Operations

7 years exp. (AmbitionBox Estimate)
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₹6.6 L/yr - ₹8.4 L/yr

L2 Support Engineer

4 years exp. (AmbitionBox Estimate)
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₹5 L/yr - ₹6.3 L/yr

Service Desk Engineer

3 years exp. (AmbitionBox Estimate)
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₹3.6 L/yr - ₹4.6 L/yr

Customer Account Specialist

5 years exp. (AmbitionBox Estimate)
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₹6.8 L/yr - ₹8.6 L/yr

Service Desk Analyst

10 years exp. (AmbitionBox Estimate)
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₹4.1 L/yr - ₹5.2 L/yr

Data Science Engineer

4 years exp. (AmbitionBox Estimate)
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₹7.2 L/yr - ₹9.2 L/yr

Last Updated: 2 Feb, 2025

Top trending discussions

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Salary Discussions, Hike & Promotions
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musicalpurple
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A&V ASSOCIATES
Salary Negotiation in an interview
Hi, I have had a first round of interview with the company. And mentioned my salary expectations as 15- 20% from my previous LPA. But after that I feel like I have undervalued my expectations. Being in the field for 9 years with the required skill, considering the market and the prospect company is a well known builder, i should have asked more. Anyway a face to face interview is scheduled next week. How to ask them a higher salary from what I have mentioned earlier. And how much I can ask more. Please help. Thanks in advance.
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Salary related reviews for Lumen Technologies

3.7

Rated by 33 employees for salary & benefits

Software Development Engineer in Bangalore / Bengaluru

Full Time

 · 

Engineering - Software & QA Department

4.0
  •  posted on 28 Jun 2022
3.0
 for  Salary and Benefits

Likes

...2022-May) since I joined. Hike : depending on project and can expect 0 to 12%. Before Covid transport was free now you have to pay or it will deduct from salary. Group health insurance exclude your parents and you have choose for extra amount. As of now its WFH and they are planning for hybrid model. No free food and you have to pay n get it @offce Cafeteria but yes pantries will be there to have your tea coffee for free. We used to have team outing once in a year, now that looks like disappeared

read more
  • Skill development - Good
    • +2 more

Dislikes

You have to struggle for promotions and some times you will not understand the delays or no growth

  • Job security - Poor

Sr SDC II (Design Architect) (working remotely)

Full Time

 · 

Engineering - Software & QA Department

4.0
  •  posted on 06 Jul 2022
4.0
 for  Salary and Benefits

Likes

Great work life balance Relatively modern tech stack No micro management Appreciation Retention culture

  • Salary - Good
    • +5 more

Dislikes

Salary not at par as per industry trends Rewarding mostly to those who have long association with the company

read more

Software Engineer in Bangalore / Bengaluru

Engineering - Software & QA Department

3.0
  •  posted on 11 Jan 2022
1.0
 for  Salary and Benefits

Likes

...earned from youtube and online. Salary is too less compare to other companies just gave 7-8% hike per year( meethi goli) && 10% is of variable pay in which they gave 50-60% after completion of one year. Only good for married people && female candidates who wants just chill and time pass

read more
  • Job security - Excellent
    • +3 more

Dislikes

No proper learning. Just do prod support work.

  • Salary - Bad
    • +1 more

Module Lead in Bangalore / Bengaluru

Engineering - Software & QA Department

1.0
  •  posted on 23 May 2021
1.0
 for  Salary and Benefits

Likes

The only thing good in CenturyLink now Lumen is if you are not willing to work and get a monthly salary which is quite less than market standard, then join. It is effect in such a manner that when you want to switch you will be left out with legacy technologies.

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Dislikes

...ement is a good in doing politics. Both HR and Management will make you fool. No salary hikes, no growth. They will only think about you if you are close to them or family relative. Otherwise no chance of getting recognition. Avoid joining this company for career sake

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  • Salary - Bad
    • +6 more

Managerial in Bangalore / Bengaluru

Information Technology Department

5.0
  •  posted on 08 Jul 2021
2.0
 for  Salary and Benefits

Likes

...t and leadership has people orientation while focusing on delivery and outcomes. Paid increments and bonus even during pandemic. Good company if you are interested in less politics, good work and independence to work.

read more
  • Skill development - Excellent
    • +4 more

Dislikes

All the responsibilities are with people managers this is on top of Delivery

  • Salary - Poor
    • +1 more
see more salary related reviews

Lumen Technologies interview questions by designations

Software Engineer (3)Software Developer (3)Intern (2)Information Security Consultant (2)
View all 45 interview experiences
More about working at Lumen Technologies

Lumen Technologies Salary FAQs

How much does Lumen Technologies pay per year?
The average Lumen Technologies salary ranges from approximately ₹3.2 Lakhs to ₹3.9 Lakhs per year for a Process Associate and ₹32 Lakhs to ₹50.5 Lakhs per year for a Senior Manager. Salary estimates are based on 93 Lumen Technologies salaries received from various employees of Lumen Technologies. Lumen Technologies employees rate the overall salary and benefits package 3.7/5 stars.
What is the highest salary in Lumen Technologies?
The highest-paying job at Lumen Technologies is a Senior Manager with a salary of ₹32 Lakhs to ₹50.5 Lakhs per year. The top 10% of employees earn more than ₹21.33 lakhs per year. The top 1% earn more than a whopping ₹40 lakhs per year.
What is the minimum salary in Lumen Technologies?
Minimum salary at Lumen Technologies depends on the role you are applying for. For Information System Engineer the minimum salary is ₹4.6 Lakhs to ₹8.5 Lakhs per year, and for Softwaretest Engineer the minimum salary is ₹3.8 Lakhs to ₹10.5 Lakhs per year and so on.
What is the salary package for freshers in Lumen Technologies?
The average salary at Lumen Technologies for freshers varies from ₹5 Lakhs to ₹5.5 Lakhs per year for Information System Engineer and ₹6.7 Lakhs to ₹7.5 Lakhs per year for Software Engineer Trainee.
What is the notice period at Lumen Technologies in Customer Success, Service & Operations Department?
According to AmbitionBox, 64% of the Lumen Technologies employees in Customer Success, Service & Operations Department reported a notice period of 2 Months, 25% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 76 responses on AmbitionBox in last 2 years.

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Lumen Technologies Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at Lumen Technologies is INRunlock blur . Salary estimates are based on 93 Lumen Technologies latest salaries received from various employees of Lumen Technologies.

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