KrazyBee Senior Customer Support Executive salaries in India

Likes

Guidance and support from the seniors and higher management

Dislikes

Some customers used to show good response and some customers used to not show good response talk badly to executives and disconnect the calls before even listening to offers which used to be provided in processing fees. No other company provides discount on processing fees. Without understanding the advantages of the loan product and service they used to cut the call and also the customers sometimes don't pay the money on time and if they pay they pre close the loan before hand only not thinking that based on their repayment behaviour only loan amount will tend to increase and if some people are getting higher limit they are not availing the loan

Likes

On time salary and incentives leave policy also good. Management team and seniors is helping us to improve performance.

Dislikes

Office timing and customer's problem not resolved on time that's why employees getting more work pressure they have to improve those things.

Likes

Felt very happy to work in krazybee in future If i get a chance to work again means I'm ready to work over their

Dislikes

There is a lot of politics and the management doesn't address our issues.salary is decent but carrer growth is slow. There is a bond 2 years before which you cannot resign on the job training is not given to new joiness

Likes

Good work environment and culture. Teammates are supportive and the management is transparent.

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Likes

Hands-on experience in digital lending and risk management, work-life balance, and on-time salary.

Dislikes

Company policies change frequently, and there is no oversight. In the competitive lending market, this company charges the highest ROI and PF. There is no after-sales service. Furthermore, they will jeopardize your happiness during collections if any customer is late on EMIs. If you disbursed the loan, you are responsible, but they take credit for the disbursement. Every day feels like the last day of work. Regardless of position, no one treats you well. There is no proper incentive structure. Other NBFC companies offer holidays on the first and second Saturdays, this company offers no holidays. They also require work on Sundays without overtime pay. Two-star rating