Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by KrazyBee Team. If you also belong to the team, you can get access from here

KrazyBee Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

6 KrazyBee Jobs

KrazyBee - Escalation/Customer Service Specialist (2-6 yrs)

2-6 years

KrazyBee - Escalation/Customer Service Specialist (2-6 yrs)

KrazyBee

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

- Handle escalated customer inquiries and issues that cannot be resolved at Level 1 support.

- Analyze and troubleshoot complex technical problems related to our products and services.

- Communicate effectively with customers to understand their concerns and provide timely updates on issue resolution.

- Collaborate with internal teams, including product development and engineering, to resolve escalated issues.

- Document all interactions, issues, and resolutions in our support ticketing system.

- Assist in developing and maintaining a knowledge base for common issues and resolutions.

- Provide feedback on recurring issues to help improve products and support processes.

- Train and mentor Level 1 support staff on advanced troubleshooting techniques and customer interaction.


Functional Areas: Other

Read full job description

Prepare for Customer Service Specialist roles with real interview advice

What people at KrazyBee are saying

What KrazyBee employees are saying about work life

based on 291 employees
54%
65%
63%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

KrazyBee Benefits

Work From Home
Job Training
Health Insurance
Team Outings
Soft Skill Training
Cafeteria +6 more
View more benefits

Compare KrazyBee with

Slice

3.2
Compare

Paysense Services India

3.7
Compare

MoneyTap

3.1
Compare

ZestMoney

4.0
Compare

EarlySalary Services

3.8
Compare

Axio

3.7
Compare

LendingKart

3.1
Compare

Epimoney

3.4
Compare

NeoGrowth Credit

3.3
Compare

Faircent.com

3.2
Compare

Impact Guru

4.0
Compare

Netmeds.com

3.6
Compare

Tracxn

3.1
Compare

Zolo

3.4
Compare

MagicPin

3.0
Compare

RentoMojo

4.3
Compare

Milkbasket

3.9
Compare

Treebo Hotels

3.3
Compare

HungerBox

3.8
Compare

Nestaway

3.9
Compare

Similar Jobs for you

Customer Service Specialist at r3 Consultant

1-3 Yrs

Not Disclosed

Customer Service Specialist at Randstad

3-16 Yrs

Not Disclosed

Customer Service Executive at Talent Corner Hr Services Pvt Ltd

2-6 Yrs

Not Disclosed

Customer Service Specialist at LIVE CONNECTIONS

1-3 Yrs

Not Disclosed

Assistant Manager Operations at ACS Consultants

4-6 Yrs

₹ 10-14 LPA

Customer Support at Skeps

4-6 Yrs

₹ 12-18 LPA

Service Specialist at Mithra HR Consulting

2-6 Yrs

Not Disclosed

Customer Service at Perion

0-2 Yrs

Not Disclosed

Customer Service at Taggd

6-15 Yrs

Not Disclosed

Customer Service at VELOCIDA INDIA PVT LTD

1-2 Yrs

Not Disclosed

Business Analyst

1-3 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Test Engineer Python / SQL

2-5 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Manager -Telesales (Telecalling)

1-5 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Senior Information Security Analyst-

2-4 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Payroll Associate-Finance

1-3 Yrs

Bangalore / Bengaluru

4mon ago·via naukri.com

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

PHOTOS

Futwork

No Photos

JOBS

Zoomcar

No Jobs

JOBS

Groupon

No Jobs

JOBS

RedBus

No Jobs

JOBS

Futwork

No Jobs

JOBS

Rapido

No Jobs

PHOTOS

Rapido

No Photos

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent