Kotak Mahindra Bank Service Delivery Officer salaries in Gurgaon / Gurugram (Updated 2025)

Likes

Kotak bank Mobile app and net banking is very good i am working in operations department and most of the ruequest and serivice customer needs i guide them very easily through net banking and mobile banking .There is not very much pressure for sales in service department like other banks which is a good thing but that also depends on area and regional manager.

Dislikes

...taff in branches due to which work load pressure on service staff is very high .salary as compared to other banks is very low. There is high chance if you do sales with service you get promoted easily but salary change will be very minimal.The target for SOP or KRA for service team is very tough and unachievable it should be individual target not entire team target.

Likes

The company is good if you are mediocre in performance and can live with less payment. The company has less clients and similary cannot pay employees much. They have very less promotion buckets and blatantly lie to people for the same.

Dislikes

Salary, promortion - these are the worst over here.

Likes

Kotak pays good salary and promotions are totally based on your performance.

Dislikes

The attrition rate is 56%, one of the highest in the industry. You don't get Saturdays and they act fussy when you ask for a well deserved general leave. The pressure of doing sales is eminent, even in impossible scenarios. The new CEO wants to make it JP morgan of India, but the way they are doing it is laughable.

Likes

Apprisal system is based on own performance and productivity. No recommendation required from the any line managers.

Dislikes

Not pay enough as per the industry. No work life balance as you have to work on weekends and public holidays. Toxic work culture along with bad words if sales is not happening. If sale's not completed the you have to spend your own money for the target achievement.

Likes

Work life balance is very good. That is the only good part.

Dislikes

Gratuity to be paid after 5 yrs is added in CTC. Salary hike is not more than 5% if ur not a CA. Manager will forcibly tell us to come to Diwali party and other festivities but will not pay a single rupee for food and fun activities. Employees are forced to pay. Even picnics are organised on employee money but bank does not pays a single rupee. And if any employee refuses to pay then they r accused on non bonding wid team.