Kotak Mahindra Bank Service Delivery Manager salaries in Gurgaon / Gurugram

Likes

Work life balance No bad words from senior managers in my 10 years tenure with Kotak

Dislikes

Low salary hike every year even for Achievers. If we have grade promotion they will give grade promotion this year and salary hike next year that too 4% extra with normal appraisal.

Likes

Learning is there but majorly it depends on your profile and team. Salary is below industry average and apparaisals again same as overall Banking Industry standard.

Dislikes

...lance should be there if you want efficiency and productivity from the employee.Salary again is a low as compared to the profile and KRA given to any employee. Appraisals and not much to talk about.

Likes

1)Adopts latest technology. 2)complaints handling is good,especially in internal audit.

Dislikes

...m area managers for insurance business and no proper support to bank managers. 3)More work ,less salary packages . 4)so Many windows for loans and advances which leads to customer dissatisfaction. 5)daily 3-4 conference calls,which effects customer service.

Likes

Kotak is good for salary hike and appraisal. You can get salary hike and promotion time to time if you perform well.

Dislikes

You will be humiliated everyday. Every day you have to attend atleast 2 con-call. No time for sattle down and customer relationship buildup. Every day is drive day here. You have to relay on your own because support system is pathetic. Have to depend on Service staffs to give common service to customers.

Likes

Timely getting salary .. nothing else

Dislikes

No banking system , customer dissatisfaction, accounts will open 5/7 days after the processing , no worklife balance . Branch manager have to do everything. Recruitment is pathetic. So called RMs are not capable like other bank sales officers also . Bank need business like icici , HDFC , but system is like co operative banks . Products are sucks.