Kintetsu World Express Senior Customer Service Executive salaries in India

Likes

Company policy is very good. Given full salary at lock down time also good work environment and culture. Our management is very good. Given more training for work. More caring about staff safety & health.

Dislikes

Taking more time to find out the good workers. Work lot is high. Hiding staff hard work to management.

Likes

Company have a good police

Dislikes

1. DISCRIMINATION BETWEEN EMPLOYEES: - Manager is not treating all subordinates equally, they are egoistic and just treat well subordinates who all are favorable for them. Even in communication also they will approach the favorable people only for the discussion matters & there no scope for remaining worker’s voice. The suffered employees who has good relationship with customer and havening good feedback from them were not considered. If there are 3 people in a particular assigned job and any issues occurred, suffered person will get targeted and dominated which lead to discourage their efforts. Employees getting questions from We expect mangers who treats all subordinates equally and who appreciate sincerely who has done good work as well as who seeks for the opinion off each subordinate. 2. INCREMENT: - As mentioned above suffered good workers are not considered for the suitable increment in each financial year. Mangers are not giving appropriate feedback to suffered employee in appraisal form/PMS system. 3. PROMOTION: -In addition to the above suffered employees are not getting promotions even after they completed several years with outstanding efforts & excellent performance. 4. LEAVE: -In case if employee requires leave, he need to approach reporting manager then have to ask with superior of department. it would be better if the leave granted from reporting manager itself. 5. Over time: - Few employees are obtaining OT; however, some employees need to extend their working hours to finish extra load on few days and the extended hours will be variable and this was not considered for the OT payment. For example, if any job came at the end of the day sometime it needs to be get completed to avoid future escalations, concerned employee has to extend their work time line. 6. If any escalations happened even if its due to un intentional & just a mistake the guilty is getting treated badly in front of everyone which make an employee feel disrespectful.

Likes

Company"s HR Policies, benefits are very good. But in operations if you did mistake or in case of any complaint from client's side so Management not support & target untill you leave the job.

Dislikes

No job security in operation.

Likes

Japan's Management is excellent and they will respect hard workersand help them

Dislikes

India management is a terrible lot of politics in side promotions are calculated about your background, language, and how you keep your manager based on will get promotions and hike.

Likes

Throughout my tenure felt job security and satisfaction up to some extent due to Japanese management

Dislikes

Local management is totally biased and promoting to the non performers and its also ignored by local management at HQ as well