Karur Vysya Bank Customer Success, Service & Operations Department Salaries in Mumbai

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Nothing

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... of clerks and officers, yet receive no additional support or fair compensation. Despite managing an overwhelming workload, BSSEs see no rewards—no promotions, no salary increases—even after proving their capabilities. To make matters worse, they are often forced to work late into the night, adding to their frustration and fatigue. Leadership is another weak point, as many managers lack the knowledge and skills necessary to guide their teams effectively. Adding to the disillusionment, BSSEs are frequently relegated to the role of telecallers, making daily calls to customers to meet high and often unrealistic sales targets. There's no incentive structure to reward their hard work, and they’re further bound by a restrictive two-year bond, which traps them in this disheartening situation. For MBA graduates expecting meaningful work, the reality at KVB is a far cry from their expectations. If you’re considering a job at KVB, think twice. The bank’s approach to staffing and employee treatment is far from ideal, with poor support, unrealistic targets, stagnant salaries, and unfair working conditions making it a challenging and unrewarding place to work. These issues are deeply ingrained in KVB’s culture—avoid joining as a BSSE if you value your career and well-being.

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...n is good . Good Ethics Customer friendly Banking,helps beyond working hours Salary is very good

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Promotion policy not satisfactory Transfer policy not good Not spending on advertisement as much ,so not much people know about bank , Representing Bank sometimes become very tough

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... if there was anything to like, I would have mentioned it. Sadly, there is none. Maybe salary if you are looking for same post in other banks, this offers better than most. But that is just about it

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Targets

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The people and the work culture. It’s very smooth.

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As I was a CTC employee my package was 4.5LPA, which is not at all feasible for a legal professional. Though I have got my division to 1st rank all over India in customer complaint Redressal, no acknowledgement was given for that. Also there was an appraisal of only 3%. Which is hugely disappointing.

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Good culture..like a govt bank.. work well..no problem.. only problem is HR policies..no transpelarency and even hr people don't know about the policies..

Dislikes

Discrimination in pay between IBA Norms employees and CTC employees