Jio Senior Customer Service Manager salaries in India

Likes

...partment. There is good amount of Skill development and Technological knowledge. Salary of those who joined early are good but stagnant.

Dislikes

Long working hours and long duration Video Calling culture is very prevalent. VC start at 5.30AM in the morning and employee made to join via Laptops. Again VC start at 6PM again which eats into your personal time. VC are conducted 7Days a week with no holidays or breaks. There is large amount of administrative system based work load also which required constant monitoring and boring. Constant long duration reviews on daily basis increases stress and pressure.

Likes

Salary comes on time every month no matter what. I think leave policy is also good and leaves can be availed without too many approvals as is the case with other organisations. Flexible working hours and job security for some reason.

Dislikes

...ason for example many employees haven't been promoted from last 10 years and so. Also salary discrepancy exists at highest level as no slab system for salary is being followed by the company. Very process oriented and local HR team is reluctant to override these processes even if it means to loosing some of the key employees. No employee retention policy, they will happily let you go even if you have spend a life time there and are a core member of the team. Overall company does not present a good platform for budding employees however if you are very high in the hierarchy and get a senior manager role or above, then it might be the place for you. Less stress and slow pace environment will be good for someone who wants to settle down without caring much about the work culture and learning development. PS-6 days a week at circle level while NHQ follows 5 days a week schedule.

Likes

Just salary on time.

Dislikes

Incentives structure very bad. Incentives credit in account after 3 months, others are credited in next months. No promotions No appraisal and no salary increment just workload increase day by day but no improvement in salary.

Likes

Nothing

Dislikes

...ent treats employees as slave and speaking with employees with unparliamentary . There is no ethics and loss of salary because of management asking to put my money in day to day business I lost huge amount of money because of my superiors as well as my subordinates, one more important point to be notice with unethical management in higher positions they don't know the ground realities in employees working premises they blindly believe provoking guys like immediate supervisor they always tell lies on subordinates after the conversation of higher management these people ask their team to office and insulted infront of all staff this is a screwed-up culture. They don't have courtesy of employees families

Likes

Like the Work and facility is awesome.

Dislikes

...r others [S&D)KPI. Breaking all professional ethics. There is no self respect. Providing salary and getting debited by selling jio product to their own Employee 1st. You can always listion "Support Support" from cross functional team. S&D don't have efficiency always. Planned leave will not get easily by cross functional team.