ITC Infotech Service Desk Analyst 1 salaries in India (Updated 2025)

Likes

Work life balance, no micro management, great team

Dislikes

Low bonus , low appraisal, no much motivation, bonus and appraisals are not on time. Currently we are on September 2024 still last years appraisal is pending.

Likes

WFH till now! I was recruited during Covid initially as FTE ( contract) for Kolkata Location , after 6 months showcasing my performance they made me permanent to ISA which just got 400 Rs growth!! On top of that my base location was changed to Bangalore without telling me!!

Dislikes

...ay with no Promotion!!! Any how I managed to make it to IS1 but later no growth! Less Technical projects with people doing over shifts , with less pay ...last Year I got 3 percentage and hello I was not only one many more people!! They even fired some as they didn't get projects in Bench... Non technical people just because they have lobby are seating on top positions and ruining careers of Young mind. HRs are of no use here they even don't reply you will find all of them on Instagram rather. Work life balance is more of bit ok that also if u are of same town as the job location!! Promotion and Hike is just expecting penny here if you don't have lobby over here. Technical up skilling is worse they have a portal which there Hr and some guys make courses which is of no value outside. You need to fight for wifi rebursement every month to get automated process manually done to get the money credited in more than 45 days. A point will come when u will stop apply for that due to the lengthy process which they make Internationally. Good clients like ABI already moved out from them seeing there efforts. Less Technical projects and less scope to get a good project infact. If you have any offer from other organisations as well even TCS don't come here. If you are just seating idle don't come here rather upskill and move here u will become rusted iron of no value.

Likes

Only for Job security. And work culture.

Dislikes

Company has not communicated for appraisal along with STI (Short term incentive). Salary is too much lower according to profile or grade. After hike the salary suddenly, deducted the increased salary by next month payment. Which has not communicated. ITC Infotech has running like grocery Shop.

Likes

...ing with ITC infotech in May 2021 as an Associate Consultant for hospitality. Salary is good, work life balance is good (depends on your manager, however it's usually 9hrs of work and they don't disturb you after your work is done, unless it's critical to the project or you individually) Depending on your profile/project you may have to work on weekends/nights/holidays (you would get a shift allowance or a comp off for working on holidays)

Dislikes

Appraisals are usually in a single digit . 1-9% for the most.

Likes

Work life balance and free lunch. Training sessions.

Dislikes

...all IT companies Appraisal is too bad. 3-5% is the average increment every year. Most of the employees are unhappy due to their low pay scale. No on site opportunities. No extra benefits.