iEnergizer Sr Customer Service Specialist salaries in India

Likes

This company offers a higher salary compared to other BPOs in Noida, and salary is always credited on time.

Dislikes

Once you enter the office campus, you are not allowed to step outside, even during breaks, until your shifts ends and you punch out. Your phones are kept in lockers and you will feel locked on your work floor. If you are the one who doesn’t bring lunch from home, you will have to rely on office canteen, which serves overpriced and bad quality food. Unfortunately, even if the food is inedible, you have no other option. If you choose to order food online, your break time will be over and you will not get time to eat peacefully. Here, four wheeler parking costs ₹80 per day, yet finding a spot is a struggle everyday. Like many BPOs, the HR department is more focused on recruitment than employee relations, development or, support. It seems they have targets to hire hundreds of employees everyday due to high employee turnover. In many processes, management seems to prefer when tenured employees resign, as it reduces cost and makes room for newer employees who will value them more, they think. Additionally, each process has its own strict rules, which are only revealed after training is completed and employees start working on the floor.

Likes

this company never fail to provide salary on time.

Dislikes

this company judges people a lot. their management is not at all good. they deduct salary on card punch inn or out miss even if the agent came on time and worked whole day. promotions is really bad. they promote people and do not give them papers for years.

Likes

There is lot to learn about the process

Dislikes

There are excessive salary issues. Since the 1st month of the joining. Very poor management. Not an employee centric company at all. The people are also very partial. The leaves policies are not explained correctly. There is sometimes lot of work pressure. Provides no work from home facility. Must improve in all the sectors. Have no idea about any other branch but in pune this is the worst management.

Likes

Learning new languages and communication.

Dislikes

Salary deduction without investigation. No entertainments comparing surrounded companies, HR escalation personal mail is disclosing instead of rectification or resolution

Likes

Nothing

Dislikes

...y required and they remove people whenever they want For whatever silly reasons. Open door policy is only on paper this company never work on policy OPERATIONS : HOD balbir he treat agent as slave and AM mangesh and TL shubham never help whenever required HR : pooja and gaurav never committed to there words Common issues : salary dedication 250 for full day extra and 150 for half day for absent days there There is is public holiday provided by company in operations Salary issue for every month