ICICI Home Finance Customer Success, Service & Operations Department Salaries in New Delhi

Likes

Good work environment and culture , company policies are good appraisals are fair and good salary hike .

Dislikes

Off roll collection team leader and resolution officers. Depends on onroll employee works and system operates.

Likes

Nothing

Dislikes

...he branch. Department Heads don't know how to deal the issues in matured manner. Atleast two sundays may work in a month but no compensation. Not to learn any new things.

Likes

Honest review Works as TBM Handles the branch . Salary and perks are good.

Dislikes

No work life balance. No retention for employee serving in notice . Attrition at its highest peak in our region. Middle management alone around 12 member resigned in a span of 1 year. Unlike others credit has to do back end works and operation works which affect disbursement TAT. Affordable home finance but unrealistic targets Collection branch will have to manage for 12 MOB 4th Saturday and sundays are usually working days Etc etc

Likes

Bosses are good they They are motivative Helping.

Dislikes

... also, 4 sunday and Saturday working is compalsary. Other wise company is good. Internal pramotion are happening but salary not getting increase as per quality. They provide salary packeg higher for only external employee not internal.

Likes

Good Insurance policy, Good bonus,

Dislikes

This company was really a great place to work till 2021, Things started changing since new CDO joined, & Zonal Business Managers are given extra power. Now They give you staff, but ask for targets which are not achievable, You are supposed to work even if your Wife have delivered child, or any one died in your Family, Month is only important here, No Saturday leaves and No Sunday leave during month end and JFM, if you are a TBM then you are supposed to open and close lock and door as well and you are at mercy of ZBM, for one day leave you beg for mercy. They don't sanction good cases and ask unachievable target, ZBM will only target lower staff if you don't do buttering, HR is good for nothing, it's a one man show company now, people from TOP management are leaving company, Collection Head, 18 year old Technical Head, Chief Risk officer , all have left the company since new CDO have Joined. No one is ready to listen the problem of Branch people, you open branch at 9am and close by 10 pm, No personal life , TBM is responsible for Collection also and Sales also, No one from higher management is ready to support branch. . every time in month end daily 3-4 hours, you are in Zoom meeting, you don't get time to increase business. You don't get time to visit market for connection. You are busy in senseless process , Deviation, approvals, No clear Mortgage policy, clumsy and confusing credit and technical policy. All Good people are just planning to Leave this company ,