ICICI Bank Senior Customer Service and Operations Manager salaries in India

Likes

*Unlimited sick leaves

Dislikes

People, leadership, sick leaves not approved - causing loss of pay, unorganised, manual data entry, ancient systems, frequent pointless meetings and have no clear agenda that stretch beyond 1 hr (max. 5 hrs), no work from home almost always required to work from anywhere on sick leave, have strict login and logout times,

Likes

1)After office time I am not received any office call from my seniors. 2)WebEx not happening in frequently. 3)I get more space to work freely in my department. 4)Get holidays on time as well as leave with out any questions from seniors.

Dislikes

1) Bank credit policy. 2) Low Salary structure 3) Delay to proceed customer request. 4) Top management support.

Likes

...ous training and development programs to help employees enhance their skills. 2. _Competitive Salary_: ICICI Bank provides competitive salaries and benefits to its employees.

Dislikes

Nothing

Likes

....Work life balance is good for me as we don't have too much pressure and stress. Salary and other benefits are also good. There is no appraisal system, therefore no leg pulling or working in silos is there which is very important for big organisation especially established banks. This very boon also have some cons like there are fixed increament at annual level which are close to 9% at mid management level and 4-5% at leadership levels. Additionally, the promotion happens in every 3 yrs(which is fixed based on your work experience and education level) till you reach leadership level and with each promotion you get salary hike of around 25% and from CM1 level you start to get Esops as well. Furthermore, there are fixed working hours from 9:15-5:15 for me and strictly no work from home policy. You have to be present physically everyday at ofc. Overall company culture is good like other corporates. In branch level things and experience might defer. Overall in my opinion better than other indian banks.

Dislikes

Work from office for 6 days policy, with alternate Saturday's off. Others, You can read it in like section only, mentioned there

Likes

Dear all. As well as all company like Salary comes on time, second and fourth Saturday leave applicable and government leave as well.

Dislikes

... 2) mentel sales pressure and mis guided to customer to opening trading account. 3) reporting Manager providing low salary range customer below 20K salary, and they can't eligible for cc , trading account, home loan, car loan etc, but reporting Manager asking sales number from that's wasted leads. 4) for account opening corporate they will send you Chennai to kanchipuram district almost 160 kilometres per day very long distance. U spent fuel Rs 9000/- and more but company give fuel allowance only 4,000/- 5) and your reporting Manager rejected your fuel allowance 3 to 4 times without any reason. 6) office time 9:15am to 5:15pm but after joining in few days management says 9 am to 7pm and some time 8pm to 9pm happened 7) my reporting Manager Deepak Kumar working Chennai koyambedu branch. He always like girls fellow. He don't like to talk boys and laughing. He only like girls and laughing time pass. And lunch time enjoying with girls eating food by his hand, and free pickup dropped for ladies but no boys. 8) if you go to ask employees icici toll free number they don't take an action to them because internal policies is fraud. 9) i left ICICI Bank 5 months ago still PF amount not settelment in pf account. 10) my good advice to youngers u have completed his /her degree please don't join like this of company. They give more stress full job and give low budget salary. Stay away.