ICICI Bank Senior Customer Care Representative salaries in India

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Job Security

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I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

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...ous training and development programs to help employees enhance their skills. 2. _Competitive Salary_: ICICI Bank provides competitive salaries and benefits to its employees.

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Nothing

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....Work life balance is good for me as we don't have too much pressure and stress. Salary and other benefits are also good. There is no appraisal system, therefore no leg pulling or working in silos is there which is very important for big organisation especially established banks. This very boon also have some cons like there are fixed increament at annual level which are close to 9% at mid management level and 4-5% at leadership levels. Additionally, the promotion happens in every 3 yrs(which is fixed based on your work experience and education level) till you reach leadership level and with each promotion you get salary hike of around 25% and from CM1 level you start to get Esops as well. Furthermore, there are fixed working hours from 9:15-5:15 for me and strictly no work from home policy. You have to be present physically everyday at ofc. Overall company culture is good like other corporates. In branch level things and experience might defer. Overall in my opinion better than other indian banks.

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Work from office for 6 days policy, with alternate Saturday's off. Others, You can read it in like section only, mentioned there

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Work life balance is there if you are a Virtual RM. Salary is below average as compared to posh cities where cost of living is high like Bangalore. HR policies is good. Fresher should take a chance to learn and embibe in the field. Coming to promotion it is by default your years of experience and expertise in the domain.

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CTC Complexities Internal department change is not easy

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...g you can enjoy. You have to do one thing only. Do your Job with responsibility. Nothing will bother you inprospect of Job security, salary. You are working in most established brand who care for its employees.

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