ICICI Bank CRM/Customer Service Manager salaries in India

Likes

Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Likes

Very easy to sustain if you have worked for more than 4-5 years Job stability is there Salary and bonuses come in time always

Dislikes

Work culture is an absolute joke here. This can take a toll on your mental health. No incentives hence hardly any motivation to work. Your journey in the organization will depend upon your bosses behavioral traits.

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Salary gets credited on time

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Training is not given to employees you have to learn from the existing employees even people 2 to 3 grades lower to you ,so a person always has limited information about a activity. You can we asked to do those activities that are for lower grades then you.

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Overall the organisation in terms of salary structure, Work life balance and promotion appraisal is better than any other existing Bank.

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The organization is certainly not meant for employees who are novice in the banking field. The training and helping environment is not at all good.

Likes

Grading system is not there. Decent salary for beginners

Dislikes

Work life balance is very poor. Expected to do most of customer's part of documentation also. Expected to be available irrespective of holidays. Being service sector it's both physically and emotionally exhausting