IBS Software Services Senior Customer Service Executive salaries in India

Likes

Very employee-friendly when it comes to benefits and salary.

Dislikes

A few projects have toxic managers with high seniority that destroy the morale of the whole team. But almost all projects are functioning well with decent work-life balance.

Likes

Opportunity to learn as there is plenty of work to do.

Dislikes

Salary hike very poor, but will be overloaded with work and no appreciation or acknowledgment from management side Work culture is also terrible, you may have to burn the midnight oil and then even work over the weekends without any extra payment. No respect for the PTO, they will ping/call you without any shame sometimes long PTO is not allowed hence no freedom of that.

Likes

Opportunities for professional development and career advancement can be very appealing.

Dislikes

...stency in decision-making can lead to frustration among employees and customers. Issues such as lack of recognition, inadequate compensation, or poor work-life balance can contribute to low morale.

Likes

1. Better exposure 2. Even freshers being given opportunities to directly interact with global customers

Dislikes

1. Poor work life balance 2. Poor compensation 3. Poor leave policies 4. Management even expect their employees to work for more than 12 + hours

Likes

Medical reference. 80% of medical (op) will pay by the company(not all hospital). Working hours are flexible. Only work to complete matters.

Dislikes

Responsibility and work not related to the role. Not systematic rules following. Dicision are not even discussed within the team.