IBS Software Services Senior Customer Service Executive salaries in India

Likes

It has excellent job security. We have noticed this many times and even recently due to COVID 19 situation, our industry was the one which is much affected due to this pandemic. Even in this situation, they have not done any lay off and instead they managed the situation internally well and kept their employees safe.

Dislikes

Compensation and benefits are the area which is lacking in IBS. They have changed salary revision cycle period couple of times as per their management decision and also introduced variable pay suddenly for the salary which was been paid out. Work satisfaction, work life balance and career growth & opportunities are the other weaker things in IBS. This needs improvement as well.

Likes

Opportunity to learn as there is plenty of work to do.

Dislikes

Salary hike very poor, but will be overloaded with work and no appreciation or acknowledgment from management side Work culture is also terrible, you may have to burn the midnight oil and then even work over the weekends without any extra payment. No respect for the PTO, they will ping/call you without any shame sometimes long PTO is not allowed hence no freedom of that.

Likes

Opportunities for professional development and career advancement can be very appealing.

Dislikes

...stency in decision-making can lead to frustration among employees and customers. Issues such as lack of recognition, inadequate compensation, or poor work-life balance can contribute to low morale.

Likes

1. Better exposure 2. Even freshers being given opportunities to directly interact with global customers

Dislikes

1. Poor work life balance 2. Poor compensation 3. Poor leave policies 4. Management even expect their employees to work for more than 12 + hours

Likes

The idea behind their products are really good.

Dislikes

..., you can survive.If you are from other state, they will not properly cooperate. Work-culture and pay is too bad. By giving the small pay, they will expect you to work whole day.