IBM Customer Satisfaction Manager salaries in India

Likes

Varied exposure. Due to lack of budget management will get most of the high end task done by you thereby increasing the exposure.

Dislikes

...agement i worked with was not skilled and GA was managed by PTP and OTC leaders Bad pay - increments and perks are really bad Office politics - no value for work if you are good at dancing or singing or anchoring management might favour you. If you are good at work they will drill you. Management company - there is no HR so the rule of manager is final. I witnessed few harassment casses wherein a female employee was abused by manager and on her complaint there was no action. No promotions - there is no 18 or 24 month criteria. Even if you are top rater they at first will make false promises of promotion and later will reject your promotion. Self centered management - the management is so self centered they even jeopardize the careers of innocent. I witnessed few cases where people were asked to resign or else threatened to be given PIP. No formal documentation of roles and responsibilities also even sometimes they mislead org chart or hierarchy. Delayed FNF - management is unaware about FNF policy or relieving formalities which result in delay of FNF. My FNF is pending for more than 2 months and after several escalations i get no resolution. Micro management and pathetic work life balance with no wfh policy. I had to fight with management to allow my team to take 1 wfh a week.

Likes

Good learning and skills development opportunities. Attractive compensation for lateral entries. But compensation growth could become stagnant after that.

Dislikes

No shift timings for my project. Work Life Balance could go for a toss in few projects.

Likes

The company is open to innovation and readily adopts it. It gives individual a platform to interact with clients, which is good for personal development

Dislikes

Compensation is decent, but there is no other monetary benefit

Likes

I have done internship in IBM -ISL for 6 months of time. In that span of time IBM have conducted multiple trainings on latest technologies . It might help employees to increase their skilset and contribute more to the company . But am not allowed to those training , because am an intern . Overall I have a very good experience with IBM. Moreover, IBM is my dream company.

Dislikes

...ot giving full time offer for some of the interns due to its requirement issues. And IBM is also not good at salary hiking .

Likes

Learning & Development is average

Dislikes

Work and organisation culture not good HR & management is not good Salary package is below par No Work life balance (might need to work long extended hours in multiple shifts with least support and no monetary benefit) No consideration given by management even if there are health concerns