HGS Customer Service Engineer salaries in India

Likes

Good pay. Diwali gifts. No Variable upto Deputy Managers. Good leave policy and holiday calendar.

Dislikes

No Learning and Growth. The OD team is running behind by 10 years. The management lacks experience and expertise. Extreme micro management. They preach coaching and fail to follow it. Managers, DGM and AVP are self obsessed and intolerant towards new minds/ideas/observations and suggestions. They hire experts and treat them like new trainers. Poor work culture as this team demands to be available 27/7 and call at night and on weekends. No certification or training for the team.

Likes

Nothing

Dislikes

...e efforts put in equally, they don't care about you if they just don't like you. They under pay you despite having big clients like viacom and jiohotsar and they pay you peanuts and expect the world from you, if you don't like politics this company will force you to be a part of it, TLs and manager will do things for some and not for the others. Nothing is properly documented so they just feel they can do anything to you and TLs there mostly except for one are all changing all the time , they won't make you grow there and will hire some fool from outside on a affordable salary , so what happens with such companies which are many in India, you end up having agents who knows the process better than the manager , what is the use of joing this company?? While I worked there TLs just joined and left, they will make you work over time and expect you to understand when it's business needs but won't pay you for over time. They said they will pay you 150 rupees for incentives which was for a day or two if you did about 200 odd cases, if your standards are low and you really are below the poverty line then maybe 150 rupees is a big deal to you but for people who want to grow then HGS is not the place for you.

Likes

Salary on time

Dislikes

Only office in time considered not out time. While payroll time no proper dinner or snacks facility, no leave encashment facility, no incentive facility, no recognition of work, no motivation prizes in RNR, no entertainment factor etc.

Likes

Timely pay, they don't hold your salary

Dislikes

Fake hopes of appraisal, they don't give give anything documented. Fake hopes of IJP'S No job security, you can be kicked out anytime. Too much politics Everyone hungry to steal credit.

Likes

Good experience for a fresher, then you're better off switching as Theres no growth in terms of skill, compensation etc. Flexible timings and Alternate Saturdays Off. Can opt for WFH.

Dislikes

If you're in a bad team your experience Will be ruined. Salary is low and growth is stagnant. Somedays there's so much work it takes 12+ hrs shift during peak Payroll periods. Also some people are Nice, Many aren't. But management is stingy. Culture is quite dull. It's a mediocre at best company to add in your resume.