Hilton Guest Service Associate salaries in Mumbai (Updated 2025)

Likes

Very nice people, great travel benefits, relatively high overall package and comp

Dislikes

...tech systems that are so old that you are still managing invoices through EXCEL. They always have cash flow issues so they never pay their vendors on time. Moving up is all about sucking up to the right person so terrible managers and executives are in charge of other people and it hurts morale in their teams and extended teams.

Likes

...andards and value were strictly followed and we the team members benefited much. We appreciated the end of the year bonus from the management however it had conditions to take it.

Dislikes

Every bit of things were good except for service charge we used to get because it was a fixed one 150 monthly.

Likes

I had a predominantly positive experience at Hilton Bangalore EGL. Compared to the other hotels that I have worked at, Hilton comparatively has better compensation and work culture. The executives and managers are friendly, understanding and ready to help. Though the slogging for long hours didn't reduce by much, I at least got the respect and appreciation that every hospitality professional expects from the management. I learned valuable lessons from my experience at Hilton and I will always smile when I think of my time there.

Dislikes

Like many hotels in Indian Hospitality, we are expected to work long hours and sometimes it gets stressful. But from my perspective, I don't think this is something new. In the Indian hospitality industry, staff seem to bend over backwards and even break their backs if it comes to it, all in the name of satisfying the guests. While I was doing break-shifts and attending the executive lounge at Hilton EGL, a guest once asked me (not jokingly) if I lived in the back area of the executive lounge. He wasn't trying to be pitiful of my situation, he was genuinely concerned, because to him, I seemed to be there all the time. When all is said and done, I think those long hours are kind of a rite of passage in Indian hospitality. If you've worked away your weekends, slogged for unimaginably long hours, and worked so hard that you just get home and fall flat on your face, you're doing it right. Unbeknownst to you, you would be gaining so much experience and knowledge that when you get to the next level, you know how to get the job done.

Likes

...re is a huge cafeteria and gaming arcade for chilling.Company policies are good.Appraisals are fair and they give good salary hike and bonus every year.

Dislikes

There is hilton and staff between smasco its a man power company. This company is very bad