HighRadius Customer Success Analyst salaries in India

Likes

Salary no delay they give the salary on the last day of the month no compromise on salary dates it gets credited with no ease on time. Some managers are there they are actually like talk to you understand you like you are their younger brother or sister they tell the facts. But that is 1 in 100 here mind it. If you want to learn and get proficient in core java go ahead stay for 1 or 1.5 yrs hardly without any emotional connections just leave and get a new.

Dislikes

HighRadius in 2023 was really good with a lot of things in place good leaders and process was transparent atleast. But they fire over night. Suppose you’re working on something and there is an issue or any mistake you did their isn’t any warning they just directly fire you. They don’t care about the employees really till you work it’s okay if suddenly something happens everyone blames you and finally you are thrown into the trouble. The management discourages you and makes the employees life hell with lots of bigger changes at the org level. They don’t think what this decision will impact what will be the acceptance rate of a org level decision in the organisation what ever comes to the mind they start testing on the employees. Starting from AutoPH only it is unbiased by hearing but the system behind it is simply a concern. And you fall in trap of it they ask you to leave. Even if you work dedicatedly everyday they will make you realise that why am I here in this company? If you join you will curse urselfs why you joined this company. All leaders left in last 3/4 months employees strength decreased to around 30 percent but still the management doesn’t realise the impact. Atleast don’t kill young hearts HighRadius they are much capable don’t demoralise them with your decisions. Anyway people won’t join if it continues like this products are complicating you need good experienced people but unfortunately this company failed as a organisation

Likes

The compensation is good when compared to competitors of similar Ecosystem,however the challenge will be to get recruited later by other companies. The company has some dreamy culture values however like everything it's all on the website and in paper.

Dislikes

CEO- Thinks he is God and is infallible , Believes in firing and blame people for his strategies not working, constant Re-orgs across departments. The attitude and Leadership - The senior leaders are always infighting by backstabbing and cribbing over other departments, sadly they never own up to their faults. They say Call BS on your boss but when someone bring up ways

Likes

Good compensation compared to industry standards

Dislikes

Very toxic work culture, too much trash talk and back digging. No clear vision and working SOPs for the team that actually defines the instructions for the entire organisation

Likes

If you are a fresh college grad, and looking for a job, this is a decent company. Note that, I am calling it decent solely because of the starting salary they offer which is around 8 lpa. Apart from the salary, there aren't many good things to talk about this company. They have this policy of office parties every quarter and moderately frequent team outings - if this interests you.

Dislikes

Firstly, the management lacks a clear direction. Policies change what feels like every 2 months in the name of a "Fast-paced culture". Honestly, it feels like they are rolling out changes and performing Beta testing on their employees. To them, the customer is God - this isn't necessarily a bad thing but it comes at the cost of employee's Work-Life balance. No one will directly ask you to work overtime, but indirectly, deadlines will be set in a way, you will be forced to work overtime as well as on weekends. At times, you won't even get allocation for projects you are supporting as Project Managers will ask you for favours. Promotions used to be good about 2 years ago. But now they have rolled out Auto pH (appraisal) where your KPIs are directly tied to your Project's success. In theory, this sounds good, but in reality, your KPIs get penalized even for client-ended shortcomings such as low adoption or client-ended delays. They boast a lot about how "transparent" this new system is, and how it removes "human biases" but, in reality, whatever rating you get is carved in stone. They will ask you to write a "Challenge Opera" if you feel your rating is incorrect, but it's a waste of time, as the outcome won't change. They will use their "corporate MBA terminologies" to counter your arguments and shut you off. Overall, there are several other shortcomings, but I only recommend this company to fresh college grads and I recommend them to switch within max 1-1.5 years after gaining a decent enough experience.

Likes

Salary and Hikes

Dislikes

Only company which is rated the least in all companies in hyderabad, they hire and fire , most bad CEO ever on this earth, he recently fired CTO and CFO and so many senior leaders - The ratings in apps like Ambition box and glass door speaks for worst job security, every day people sleep and wake up with fear of losing their job