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2 insightsoftware Customer Success Analyst Jobs
Customer Success Analyst
insightsoftware
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline - ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity - high ethical standards and doing the right thing even when others aren t looking.
- Mental agility - a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation - be thorough and consistently deliver high-quality work
- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- K
Employment Type: Full Time, Permanent
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What Customer Success Analyst at insightsoftware are saying
Rating based on 1 Customer Success Analyst
review
Anonymous · Sales & Business Development
in Hyderabad / Secunderabad
Nothing as it's pointless putting your energy in this job
Management doesn't care about employees
- Salary - Bad
Customer Success Analyst salary at insightsoftware
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insightsoftware Benefits
Cafeteria 
Work From Home Free Food Soft Skill Training Health Insurance Job Training 
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