Hexaware Technologies Service Desk Agent salaries in India (Updated 2025)

Likes

They just want work to get done. So as long as I worked as expected no one bothered me for anything. Even I don't expect anything more than that.

Dislikes

...st performer, it is not counted in appraisals. So what's use of best performing. You can sit quietly and get salary n go home. This is what demotivates emp and they leave rather than downgrading own performance.

Likes

the pay and culture is good.

Dislikes

We dont get prefferd work location and the freshers are randomly given projects without any evaluation of skills. I joined as a pget who knows development tool but they assigned me to low code project, and they dont give opportunity to work in development projects

Likes

Depending upon the project you will experience differently. Hexaware gives a lot of training programs, udemy, hackathon to upskill oneself. Leave policy is good.

Dislikes

...t change even if you escalate. Compensation is another word for favour for them. Very less package and rare chances of promotion with 15 % hike in promotion. 4. No Bonus kind of thing exists. and many more..

Likes

There is nothing great, except the learning and upskill and also some activities during some emergency situations like floods providing free food to people who came to office.

Dislikes

I can strongly say, that they expect freshers(beginner )to be superstars with salary around 4 LPA should perform equivalent to 10 years of experienced people. They want to do more value additions for clients but won't provide hike for the same , it would be like doing things for self satisfaction, but after receiving words like you have done project work even after doing hardwork by competing with seniors would be a disaster in feel. One more is management , I could not say all projects but some have politics included and you will be thrown out of projects if you fight against politics. You would be rated bad even client appreciate you. Over all If your project director is good you will enjoy otherwise be ready for sacrifices.

Likes

Nothing to like about working at Hexaware Technologies.

Dislikes

...favor their selected employees in terms of promotions, appraisals, awards, etc. The salary and benefits are not good and as they pay very low salary as compared to current market situation and they do not even provide health insurance to the family / dependents of the employee. Only the employee is enrolled under health insurance / mediclaim policy. In simple terms, this company do not consider the existence of a family of an employee, they simply consider employee as a single person alive in his/her family. This is a very unacceptable thing an employee will realize in this company. The promotions and appraisals are very biased and not fair. There is no job security in this company, for me I am sharing my personal experience that they fired me including 100+ employees without any proper formalities, they scheduled a call one day and informed us about our last working day. They never tried to move us to another departments internally, they never arranged any interviews within company nor they ever thought about the employee's situation and his/her family. They want employee to work only, no any fun activities are planned. Also, there is no skill development / learning for the employees. Zero work satisfaction in this company. No career growth is there in this company. Company culture is worst. The manager is very bad as he simply compares every employee with other employees / colleagues, in short he feels company is like a school. I strongly recommend not to join this company for the betterment of life and career.