FNZ Senior Service Desk Analyst salaries in New Delhi

Likes

Salary is good. Provides transportation.

Dislikes

Toxicity everywhere, micro management, No trust in employees. No flexibility, no empathy towards employees. They want data, report and justification on each and every hour spent on work. Theres not a single day where you would have less workload. Dont trade your peace for money. They will force you to work on weekends. Timelines for projects are always out of hands, so expect grinding 24*7 all around the year, on work that involves no innovation and learning.

Likes

Nothing. Incapable management. Treat us like labours.

Dislikes

Everything. Everyone. Worst is the point culture. You have to get 8 points daily. If a task takes 1 hour then we get 1 point. Likewise we have to have 8 points daily. FNZ is like hell. The will say it's hybrid but they won't let you choose days. They won't give you wfh after or before weekend or around any festival. And after giving resignation it's even worst, they made me cry on last day. My manager refused to give signoff on my resignation and asked me to give 8 points on last day also. There is no one to explaon anything to you. After one week they will assign you stories and there is no concept of KT sessions before everyone has to complete their 8 daily points so no is available to help others. They say check jira and understand yourself we are not here to spoonfeed you. And this is not just one day, everyday in FNZ is the same. If client say we need stories 1 week prior then fnz managers don't even question about about it. They will ask you to do it anyhow. And it's not once in a while it's every week. I would say be unemployed for some more days it's better to join fnz trust me you will left mentally sick. HR himself told me that people are taking anti-depressants daily to cope up with fnz. And everyday there is someone who put papers without any offer in hand. So trust me go to some good reputed company wait for some more days.

Likes

Nothing good, it was fine.

Dislikes

I went for an interview here, the interview took my interview for around 1.5 hours in which he asked around 20-25 questions, even after answering more than 85% right questions they did not select me. I guess they’re sitting there just to waste employees time as he if didn’t wanted to select me he would have freed me with max 30-45 mins, I don’t understand why they are wasting time of employees by calling them to office for interviews and even after good interviews they don’t select the candidates. They can allow WFH interviews if they have to act like that. Didn’t like the culture there, they need to change their thinking regarding the interviews.

Likes

The work is super easy because you get to repeat what you did 4 times because managers don't have the patience or understanding to listen to the people who are actually doing the work Going up the ladder is a cake walk for anyone who is willing to wash their self respect down the drain

Dislikes

No appraisals No bonuses No job security Management

Likes

The salary pay is really good. Will provide cab service. Colleagues are really good and very skillful.

Dislikes

The company culture is really bad. They have the trend of mass layoff atleast twice an year. There is no work life balance. Employees are made to work 10-12 hours everyday irrespective of projects. And they promise bonus for overtime and weekend work but it not been paid even for work done 1 year ago . Also, some projects ask for mandatory weekend work that too without any extra pay.