Fiserv Senior Service Desk Associate salaries in Mumbai

Likes

Nothing - Just that it gave me a job and because of that I am able to pay my bills.

Dislikes

The list goes on and on 1) SAPIENCE- A tool that is supposed to calculate your productivity but is actually something because of which people are most unproductive 2) They are not running a company but a school where you need to reach office at a certain time and stay there for 8 hours, even if there’s not much to do 3) They cannot accept the fact that we have a life outside office and we are expected to be available even after office hours 4) Very less hike and 1 promotion may take atleast 4-5 years 5) No interesting or challenging work, you will not learn anything. Just follow the preset rules. No place for innovation and effort. 6) No value for efficiency.

Likes

Salary is good, rest everything is hell. I would suggest choosing life over money. Life is more important than money.

Dislikes

... you solely on your knowledge of their products, ignoring your technical skills. My advice is to prioritize your mental health and professional life even if the salary is good. Do not join this company. Life is more valuable than money, and freedom is irreplaceable.

Likes

Salary is good. Appraisals are always around 10-12%. Direct managers are good.

Dislikes

The recent management changes after first data merger have changed the culture of the company. They have introduced tools like sapience which would track your daily hours on laptop. We are supposed to complete 8hrs in that tool and stay in office for complete 8 hrs. The tool tracks 8 hrs when you actually work 10-11 hrs. So basically your work life balance is gone. No work life balance now.

Likes

Flexi Timings Placed at good location in Noida

Dislikes

...are third class. Food is third class and not upto the mark which it should be. Salary benefits are good only if you keep asking your manager for more and more

Likes

... spoiled a lot. Apart from First data, Fiserv have excellent process and cuture. Go with good package, hikes won’t be good

Dislikes

After merging first data fiserv original culture is getting troubled