Fidelity Investments Customer Service Manager salaries in India

Likes

The company provides everything that is needed for an individual in a day to day basis and employees are friendly to new joiners.

Dislikes

They don’t provide challenging work that has a good impact on one’s satisfaction. The pay compared to the counterparts are very less. The pay scale revision for certain roles have not been done for the past 10 years. The stipend they provide during internship needs a serious revision.

Likes

Good culture in the company Good learning opportunities if you go after them Opportunity to move across job roles - your manager does not need to approve (at least policy is like this).

Dislikes

...moving out and/or asked to leave now. These roles were created only 2 years ago. Compensation (including structure) is not great. Many other smaller companies structure the compensation to help reduce income tax for employees. Nothing of that sort here. You're on your own paying high taxes. Without "bech", you're always out of people to run the organisation. Backfill takes at least 4-6 months.

Likes

As a organization it has all the infra required to accomodate any kind of change

Dislikes

Not valuing the employees No Competetive pay as compared to market Salaries are not normalized regularly Bias and favoritism is growing very fast Micromangement had sown it seeds Unnecessary travel between work location just coz of rennovations

Likes

Respectful Work Culture, Extremely Good Pay, multiple benefits and perks - almost free food and free snacks, great leave policy, good medical insurance with parental floater cover if you want, coursera/pluralsight free access, great r and r platform - high value points awarded and can be redeemed to buy lots of valuable stuff, free transportation, shares for high performers, good diversity, onshore travel, extremely flexible work hours, extremely supportive senior leaders.

Dislikes

Learning opportunities can be better, sometimes management is delusional about the use cases,

Likes

In terms of job security and employee growth, fidelity thinks a lot and always on high priority. It's a good company to work.

Dislikes

Salary wise it should improve little bit. Aprta from this all things are good.