Fia Technology Services Customer Service Officer salaries in India

Likes

We get to know about the benefits of opening csp points, their work timing, to gain knowledge of proper banking services, technical skills.

Dislikes

There is no other option for growth in that industry, less salary and no promotion available.

Likes

The company is open to innovation and readily adopts latest Technology. I live the fact that I am a part of a team that markets reliable high quality product and has a global cliwnt base. As a result, I get to travel abroad especially to the US and Canada. I also like employee re-hire policy here

Dislikes

Compensation is decent but growth is slow. The work pressure is very high. Sometimes I have to work 14-18 hours straight in a day as I have to attend clan not calls in the evening and sometimes late into the nights. Manager do not value an individual unique strength which I have to take back my suggestion most of the times I do receive apprection emails from my clients but they mostly go unnoticed during my mid year appraisal. Also there is no on job training for fresher hence senior folks like me have to guide them step by step which is a pain sometimes

Likes

All people are good & support each other.

Dislikes

I enjoy my work, but we've gone through multiple company acquisitions in the past few years so I have concern about the stability of my job and the organization as a whole.

Likes

1. Highly Charged-up environment! 2. Work Ethics - a culture of ethical and compliant business practices 3. Encouragement for Innovation 4. Scope for learning and personal growth

Dislikes

I wish the company would have grown multi-fold and replicate it's model in more countries beyond India at the earliest

Likes

There i got full knowledge of banking services and get to know what actually people thinks abt banking and related services. How they interact with the employees for their queries, working environment, facilities etc. And the same queries I've tried to solve which has been raised by the customers/employees at any cost.

Dislikes

As an agent of FIA, I mostly and genuinely dislike the responsibilities of state head and state technical staffs. They are not responding to the e-mails/ calls by their CSP customers. Lots of times the customers raised the ticket for resolving their issues related to banking services but non of the staffing person are responding to them, when they visit to the office they all making excuses for it. Then how the CSP customers work effectively and efficiently? At the last I want to say that if these people thinks abt the CSP customers problem and tried to solve at any cost will help alot to them.