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3.7

based on 7k Reviews

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Customer Success, Service & Operations

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EXL Service Customer Success, Service & Operations Department Salaries in India

based on 8k latest salaries
Designation Avg Annual Salary Open Jobs

Senior Associate

1 - 11 years exp. (703 salaries)
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₹1.3 L/yr - ₹8 L/yr

Lead Assistant Manager

2 - 17 years exp. (333 salaries)
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₹5.8 L/yr - ₹18 L/yr

3 job openings

Back Office Executive

0 - 7 years exp. (233 salaries)
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₹1.4 L/yr - ₹3.8 L/yr

Process Associate

0 - 6 years exp. (196 salaries)
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₹1.3 L/yr - ₹4.8 L/yr

Starting your career? Discover EXL Service fresher salaries in India

Customer Care Executive

0 - 8 years exp. (186 salaries)
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₹1.2 L/yr - ₹5 L/yr

SME

2 - 12 years exp. (169 salaries)
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₹2 L/yr - ₹6.5 L/yr

Customer Service Executive

1 - 11 years exp. (117 salaries)
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₹1.1 L/yr - ₹6 L/yr

Operations Manager

10 - 20 years exp. (99 salaries)
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₹6 L/yr - ₹20 L/yr

1 job opening

Operations Executive

0 - 5 years exp. (93 salaries)
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₹1.4 L/yr - ₹5 L/yr

Senior Process Associate

2 - 8 years exp. (82 salaries)
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₹1.9 L/yr - ₹5.1 L/yr

Analyst

1 - 9 years exp. (67 salaries)
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₹1.8 L/yr - ₹7.8 L/yr

Reporting Analyst

1 - 4 years exp. (62 salaries)
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₹1.8 L/yr - ₹4.8 L/yr

Senior Reporting Analyst

2 - 10 years exp. (60 salaries)
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₹2.3 L/yr - ₹7.5 L/yr

Lead Assistant Operations Manager

9 - 17 years exp. (58 salaries)
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₹6.2 L/yr - ₹13 L/yr

Senior Analyst

2 - 8 years exp. (57 salaries)
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₹2.8 L/yr - ₹8 L/yr

Assistant Manager Operations

5 - 14 years exp. (57 salaries)
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₹3.8 L/yr - ₹10 L/yr

Executive Assistant

0 - 6 years exp. (56 salaries)
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₹1.5 L/yr - ₹5.5 L/yr

1 job opening

Senior Customer Service Executive

3 - 15 years exp. (53 salaries)
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₹1.7 L/yr - ₹4.8 L/yr

Senior Operations Manager

13 - 20 years exp. (50 salaries)
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₹10 L/yr - ₹22.4 L/yr

Quality Analyst

1 - 11 years exp. (50 salaries)
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₹2.2 L/yr - ₹7 L/yr

Last Updated: 20 Feb, 2025

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Salary Discussions, Hike & Promotions
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Onething
Salary negotiation
Hi All, During a job opportunity, when the recruiter asked for my expected CTC, I mentioned 12 LPA, as my previous job's fixed salary was 7.8 LPA. Now, I’ve been shortlisted for the Product Designer role and have learned from some sources that their maximum budget is 14 LPA. How should I approach the negotiation? Would it be reasonable to ask for 14 LPA, considering I initially stated my expectation as 12 LPA? The job is based in Gurgaon, and I have 4.5 years of experience. Looking forward to your advice!
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Salary related reviews for EXL Service

3.2

Rated by 1.8k employees for salary & benefits

Customer Service Executive in Pune

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 02 Feb 2025
4.0
 for  Salary and Benefits

Likes

I like the culture and the atmosphere of the office. Management is also the plus point of the review and they should also be appreciated for there hard work.

read more
  • Salary - Good
    • +5 more

Dislikes

Salary package is excellent for experienced. Fresher will get the decent amount.

read more

Senior Executive in Noida

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 15 Jan 2025
1.0
 for  Salary and Benefits

Likes

Except the online trainings, everything is pathetic!!!

  • Job security - Good

Dislikes

Promotion and Salary hikes are Pathetic!!! Upper leadership are the real world blood sucking worms, they don't hesitate even if they could suck 10 rupees from you...I haven't seen the level of cost cutting in any other company compared to what EXL have...very degraded corporate culture..!!!!

read more
  • Salary - Bad
    • +4 more

Quality Analyst in Pune

Full Time

 · 

Customer Success, Service & Operations Department

4.0
  •  posted on 29 Feb 2024
3.0
 for  Salary and Benefits

Likes

EXL Service is a good company overall in case of IJPs. If you are looking to learn and grow fast EXL is a good option.

  • Skill development - Excellent
    • +5 more

Dislikes

The only drawback in working with EXL is the salary. The salary is very low as compared to market standards and if someone wants to leave they don't have a retention policy of offering an increment. No matter how how big of an asset you are for the company they won't retain you unless you are on the level of OPS manager and above. Even if your manager tries the HR won't approve a pay raise. On The contrary while hiring QA from outside they offer good package but won't offer the same to a QA who has been outperforming in the process and seems to be a valuable asset.

read more

Senior Associate in Noida

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 05 Jan 2024
2.0
 for  Salary and Benefits

Likes

Work from home . if you're a fresher graduate you can.

Dislikes

Salary... they give salary in penny, chillers, Managers. I want to take names Kiran and mukesh ( she is real evil ) Ther are the real enemy they will cut you down after hiring 1.5 lac to 2 lac freshers😆 this is how they justify their salary... You can't take you CL PL SL, if you want you have to work on Saturday, I don't know when or ever government will look these matters? They will deduct employees PF plus employers pension amount from your salary 😆😆😆 And because you are the employee you cant argue about it because boss is always right.. (This is Illigal) And HRs they will sell themselves in just 2 thousands. Good luck 🤞

read more
  • Salary - Poor
    • +5 more

Reporting Analyst in Kochi

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 23 Mar 2024
1.0
 for  Salary and Benefits

Likes

Positive's are depending on the process and the reporting managers. recommended only for career beginner's (those who just completed their studies)

read more
  • Job security - Excellent

Dislikes

Salary is too low Toxic work environment (Varies with reporting managers and process) No proper Training

read more
  • Salary - Bad
    • +5 more
see more salary related reviews

EXL Service interview questions by designations

Business Analyst (70)Consultant (54)Executive (40)Assistant Manager (34)
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More about working at EXL Service

EXL Service Salary FAQs

How much does EXL Service pay per year?
The average EXL Service salary ranges from approximately ₹1 Lakh to ₹2.3 Lakhs per year for a Back Office Computer Operator and ₹42.5 Lakhs to ₹1.2 Crore per year for a Vice President Operations. Salary estimates are based on 8k EXL Service salaries received from various employees of EXL Service. EXL Service employees rate the overall salary and benefits package 3.2/5 stars.
What is the highest salary in EXL Service?
The highest-paying job at EXL Service is a Vice President Operations with a salary of ₹42.5 Lakhs to ₹1.2 Crore per year. The top 10% of employees earn more than ₹20 lakhs per year. The top 1% earn more than a whopping ₹40 lakhs per year.
What is the minimum salary in EXL Service?
Minimum salary at EXL Service depends on the role you are applying for. For Associate the minimum salary is ₹1 Lakh to ₹5.6 Lakhs per year, and for Executive the minimum salary is ₹1 Lakh to ₹5.5 Lakhs per year and so on.
What is the salary package for freshers in EXL Service?
The average salary at EXL Service for freshers varies from ₹1.3 Lakh to ₹3 Lakhs per year for Customer Care Executive and ₹10 Lakhs to ₹19 Lakhs per year for Management Trainee.
What is the notice period at EXL Service in Customer Success, Service & Operations Department?
According to AmbitionBox, 42% of the EXL Service employees in Customer Success, Service & Operations Department reported a notice period of 1 Month, 32% reported a notice period of 2 Months and the remaining reported other notice period durations. This is based on 5.1k responses on AmbitionBox in last 2 years.

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EXL Service Customer Success, Service & Operations Salaries by Location

Average annual salary in Customer Success, Service & Operations department at EXL Service is INRunlock blur . Salary estimates are based on 8k EXL Service latest salaries received from various employees of EXL Service.

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