ExcelR Solutions Senior Counsellor salaries in Customer Success, Service & Operations in India

Likes

...oyees are afraid to voice concerns due to potential retaliation from management. Contractors are treated unfairly, especially when clients delay payments. It’s frustrating and demoralizing.

Dislikes

The pay is below industry standards, and raises are few and far between. Horrible work culture. Unrealistic expectations and overwork compared to other companies. There’s a lack of training and support for new hires. I felt lost and overwhelmed from day one. You can’t enjoy the perks when you’re chained to your desk.

Likes

The focus on metrics over people makes for a cold, unwelcoming workplace. This company has a history of legal troubles, and it shows in its practices.

Dislikes

...y unprofessional. After accepting a promotion, I quickly realized it was a trap. I was expected to work overtime without any recognition or pay. The stress was unbearable. It’s frustrating to see the same people promoted over and over while others are ignored. If you want to feel like a disposable resource, this is the perfect job for you. Clients are often met with resistance when they seek clarification on project deliverables.

Likes

The training provided is inadequate, leaving employees unprepared. Projects feel random and chaotic without clear direction.

Dislikes

I wouldn’t recommend this company to anyone. The pay structure is misleading, and the work environment is toxic. This place is all about red tape. We spend more time filling out forms than doing our jobs. I wasted so much time waiting for approvals that never came. The whole process needs to be streamlined. The food options are terrible, and they run out early every day.

Likes

I joined with high hopes, but it quickly turned into a nightmare.

Dislikes

Forget about personal time; you’re expected to be available 24/7. There are no shift bonuses, and the pay is subpar for the demands of the job. Promises of a good work-life balance? Just empty words. You're expected to sacrifice your personal life for this place. I’ve never seen a workplace with such high turnover rates. It’s clear that no one wants to stick around for long. Management is completely out of touch with the workforce. They ignore serious problems.

Likes

The training provided is insufficient. I felt unprepared to tackle my responsibilities.

Dislikes

...cation is virtually non-existent, leading to constant confusion and frustration. They expect you to work overtime without any compensation or appreciation.