Encore Capital Group Customer Service Agent salaries in India

Likes

It gives you immense opportunities to switch your career to a different field with internal IJPs. However, criteria to apply for an IJP is not so good. It'll take you atleast 2 years of wait to become eligible to apply for an IJP once you take any promotion internally.

Dislikes

Salary compensation is not anywhere near to the competitive market for a technical profile. That's the worst part about it. Rest everything about the company is either average or above average.

Likes

Everything is at its place. One feels connected. There is a sense of oneness with the company. There has never been a thought in my span with Encore that I wake up and think ‘Ohh ! I need to go to work’.

Dislikes

Salary is one aspect I feel it can definitely be looked into. Market competitiveness is driving the sales force. Salary correction should happen every year irrespective of the grid. Some times I felt I was working with the govt where in we waited for the bill to be passed in parliament for the increase in salary.

Likes

...y expenses for internet and also gave us money for furniture to perform our job. Company has provided us with full salary every month.

Dislikes

Company can improve on compensation in comparison to other organisations

Likes

...nt is transparent. There is a huge cafeteria and gaming facitlities for refresh. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

If update of location like address is a bit faster than it will be good.

Likes

There's nothing good about this organisation

Dislikes

...ithout pay and then pressured me to either resign or return to the calling role. This situation left me in a financial predicament, but I refused to compromise my health for a meager salary of 28k bucks. It's disheartening when a company values its employees' well-being so little. My message to my manager is simple: Please stop prioritizing your personal agenda over the well-being of employees. When an employee provides genuine documentation related to their health issues, especially in a captive unit, it should be a clear signal to prioritize their health and well-being by shifting them to a more suitable role, such as the backend team. It's essential to consider the needs of employees and act in their best interests.