Edelman Customer Success, Service & Operations Department Salaries in Gurgaon / Gurugram

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result,

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals

Likes

It is one of the best places to work for. The management respects and appreciates your work. They help you attain greater learning, create opportunities to explore your choices and as per your strengths, the policies enable them. Most managers are excellent

Dislikes

Recruitment needs to be improved. Organisations must hire people who are devoted to work and want to learn. Or perhaps this generation feels entitled to not give in their full to a job

Likes

a chance to work with big brands. The HR team is very helpful and approachable.

Dislikes

the working hours are unreasonable, the work is ungratifying and far from creative, too much work politics even at a low level

Likes

Benefits.....

Dislikes

Senior managers donot value individual. S work. No value for senior employee. While Callng for interview Company used o talk about family. While terminati g a senior person for no reason., worked for more than 25 years.they do not think about their family for at least a sec. No humanity.

Likes

You get to work for some big brands

Dislikes

Acute cronyism, mediocrity, bias in selection (anyone can get into the company if she/he knows a senior account director there or has a family friend who knows the senior account director), bullying, aggressive behavior towards new joiners, work from options extended only to cronies, high attrition at account executive/senior account executive level, some account directors are permanent lifelong employees. Some directors are insecure about juniors, especially ones that don't pander to their ego, so they will make life difficult for such employees until they quit. One particular director's modus operandi is to load people he dislikes with tons of work whenever there are long weekends (for example, Durga Puja holidays), so the employee won't be able to enjoy the weekend.