eClerx Customer Service Analyst salaries in Mumbai

Likes

...ia and spend time reading but they keep music on which is distracting sometimes. Salary is always on time. DLF building also has Table tennis and volleyball.

Dislikes

I was part of a process in which during winter season the workload got significantly reduced due to which we had lot of free time. So during that free time I wanted to read newspapers and articles on laptop to keep myself updated and stay engaged in something which unfortunately was not allowed due to IT security policy. That's the only reason I had to leave apart from that everything was fine for me personally. I have 1 star to work life balance because I worked in Night shifts which effects you work life balance. You feel sleepy on weekend day but you are awake in Night like a OWL. You cannot go visit a market or chill outside because it's dark. You cannot go to Park or Mountains at odd hours. Well this is just a personal opinion for some people Night shift works. night shift becomes a problem on weekends when you awake in Night and you cannot go out.

Likes

Average job security

Dislikes

People leaving eclerx after 1-3 years because of low payment. Salary is nothing compared to the market. . Because of that people with least skills are getting jobs here.. and people without long-term personal goals can't do any better with company goals either. They are becoming bad managers and they wouldn't know how to utilise team skills. . There are many learning platforms but we don't have time out of work or in general life to learn them. Sometimes we have to work 16 Hrs a day because of poor management. . Appraisals are nothing but a joke. Just joke! What percentage would matter if you are already getting paid in pennies? I can't say any more. . Overall, don't waste your life and time here. If you really NEED IT, do not stay more than 1.5 to 2 years. After that RUN.

Likes

... get the job and learn the subject and there Will be one year bond for everyone. You will get joining bonus too

Dislikes

There is nothing much to dislike but if there is EMEA shift it will be better. It's a completely NAM shift. Atleast rotational shift makes comfortable. There is no rotational shift. This is the only drawback.

Likes

Colleagues are helping.

Dislikes

Company gives nothing to employees no perks no diwali bonus, they don't appreciate and motivate the employee for good work, poor management, No work life balance managers ask to extend shifts without getting any extra pay and they will call you anytime

Likes

Salary is on time but they will try to deduct as much as possible. So you have to be very calculative and precise about your half days, sick leaves, shift allowance, etc.

Dislikes

The company's moto is "All work and no play". There is no job security. They made tremendous loss after acquiring Personiv and started firing employees, just to keep the head above water and now in the verge of shutting it down. It is a company where nepotism is encouraged and things will against you if you bring this to management's attention.