Dell Call Center Manager salaries in New Delhi

Likes

I love Dell and it is only company that has the power to make you powerful in all ways so it is all upto us.

Dislikes

Politics and slow growth or no growth or selective growth work pressure optimum no appraisals but gives bonus.

Likes

The only good part is Skill Development, Freshers can definitely learn hardware Troubleshooting skills.

Dislikes

based on exp it may vary from P2P: Compensation was nill, Work pressure was high, managers used to ask to extend shifts don't gave priority to your personal life commitments. If you are Keep good relations with Seniors you will grow, It doesn't matter how good your CSAT was if you are not good in up-selling forget your appraisal. Taking offs was like begging not sure if it has changed now. Only a handful of good guys were there to help if you are luck that they are not stuck on any escalations.

Likes

Good Salary and Benefits, work life balance no strict timings as long as you complete the work on time. Lot of opportunities to learn new skills and people who can mentor if needed.

Dislikes

Every Quarter there will be a panic about Layoffs. Anytime you think of getting promoted you will be moved to a new team, and they will call it a team restructure and your appraisal and promotion will be delayed.

Likes

The culture and work life balance at Dell is excellent. There are learning opportunities depending on the job role.

Dislikes

Due to constant layoffs the job security isn't there. Also, compensation should be improved.

Likes

I don't see a single point as of now. This used to be best work life balance org, but not anymore.

Dislikes

The Work-Life Balance is becoming very poor day by day with expectations to work late hours and weekends without compensation, is particularly challenging. Compensation and benefits are below industry standards. The immediate management tends to be retaliative and blame-shifting, which creates a challenging and equally toxic atmosphere., The work culture is dying here, is toxic, pressuring employees to overwork. Too many long, unproductive meetings further reduce overall productivity. There are limited opportunities for career growth and advancement. Too much micro management at work by immediate leaders. Too much work over commit to higher management of immediate leader leading to employee dissatisfaction.