Dell EMC Senior Technician salaries in Gurgaon / Gurugram

Likes

Job security

Dislikes

...in a day's work. You will often be forced to do overtime on your weekly offs. Salary hikes are based on factors you cannot control (getting skilled to a call transferring queue where average case handling time is less than 2 minutes, which will lower your overall handling time considerably against that of your teammates snd will give you an edge over them) If you choose to come with office transport, you'll be picked up like livestock and dumped to the office around 1.5 hours before your shift starts(irrespective of the distance), During the covid, when wfh was implemented, teammates were at their most miserable and lowest point, direct result of workload which management didn't help ease if not add to it to say the least. Most of these issues could've been sorted but the focus was never on making the technical support more productive, efficient and easy going, rather the technical support teams were blamed for the problematic products and issues caused by them.

Likes

There is nothing to like at all, immediate leaders don't possess software development knowledge and are too much into politics. Too much micromanagement.

Dislikes

No recognition, no compensation hike, no appreciation, too much work pressure, leaders are worst, and too much tracking and micro-managements. Not worth joining the company. All day works and standups including weekends. There is too much pressure at work and there are always very strict and tight deadlines. Zero work-life balance. Downwards learning curve. Managers will force you to work on weekends as well.

Likes

Best work culture Good work life balance. Senior Management is good and supportive Various opportunities to work on different tech stacks or framework. So able to get good opportunities to learn. Good opportunities in Dell EMC data storage domain. Dell has strong vision and planning in data storage domain

Dislikes

Compensation is low compared to other product based and competitive companies. No stocks in CTC in general or fresher joinee. Sometime depending on projects technologies used might be legacy/old.

Likes

Yes I like working at dell. You get good salary Good variables Work life balance. Points for hardwork and timely feedback of work. Remote work + hybrid working

Dislikes

No free food. No internet reimbursement for remote employee. Taxes on gifts card provided No Sodexo Too much trainings Too much work irrelevant to your role Like I do testing for development work of others. No health insurance for your parents.

Likes

You will get trainings on any skills that you are interested in, company culture is generally good, decent work life balance

Dislikes

Salary, hikes are average compared to the industry standards and promotions are rare