Dell EMC Senior Technical Support Officer salaries in India

Likes

- Opportunities to learn new technologies and shape up your career. - Very good Work-life balance. - Permanent Work from Home options were given after COVID (only for non-SEZ locations). - Hybrid working model is also available where you can Work for Home for 3 days a week and visit the office for 2 days (for SEZ locations). - 10-15% hike every year - Excellent job security - Never had any game plays or politics. Politics is purely depends on the team that you work - You get lots of training to choose from. - Overall, a great place to work!!

Dislikes

- Compensation and Benefits are not competitive. - Had to wait for promotions. - No onsite opportunities in the team that I worked with.

Likes

Very good work culture and friendly management. Although your work experience vastly varies depending upon the team you are in. Luckily the team I am working for had good management and liberal leadership.

Dislikes

Even though current compensation is good. Previous were not good enough. Internal movement is a little difficult.

Likes

There are immense learning opportunities. Trainings happen regularly and management is supportive if someone opts for a training even for the whole week. Collaboration is good across the teams as well as often company-wide events like hackathons and coding arena happens where you can showcase and groom your skills. You get a premium work-life balance, and you can work on your own terms.

Dislikes

The Company is under huge debt and struggle to provide good benefits and compensation. Even the smallest of the benefits (e.g. Diwali gift) has been taken away, so you can think of what would have happened to the bigger benefits like parental insurance, allowances, etc. The company preaches a lot about its culture, but when it comes to business decisions and strategies, no one is really aware and knows the reason/intention behind it. It's like blindly following the upper management. Though the learning opportunities of new technologies are there, but your daily job would be on age-old technologies and frameworks as the company has failed to upgrade their products and still the majority of them comes under the 'legacy' category. The job security is a big question as well. Unless you are working on a product on which the top management is betting the company's future, you can be laid off anytime. The company also has partnership with other service based companies, and they transfer their own employees (Dell EMC full time employees) to other companies (I am sure you must be shocked after reading this, but trust me many of my colleagues now work on Dell EMC's products but on the payroll of some other service based organization with meager compensation and benefits). For me, the experience in Dell EMC has been good, but I have seen a lot happening which any new joiner or lateral must know before joining the company.

Likes

I am currently working in DellEmc. Job security is terrible lot of people want to save there job and try to make others look bad and ultimately you have to quit job. People are hired for latest technology and asked to work on something they are not skilled at. If are joining this company be prepared to change anytime after one year

Dislikes

... project direction. Lot of bulk firing, sometimes entire floor is fired at once. Don't just look salary and join this company, ask your manager lot of questions to get confirmation before joining.

Likes

There is nothing to like at all, immediate leaders don't possess software development knowledge and are too much into politics. Too much micromanagement.

Dislikes

No recognition, no compensation hike, no appreciation, too much work pressure, leaders are worst, and too much tracking and micro-managements. Not worth joining the company. All day works and standups including weekends. There is too much pressure at work and there are always very strict and tight deadlines. Zero work-life balance. Downwards learning curve. Managers will force you to work on weekends as well.