Croma Head Customer Service salaries in India (Updated 2025)

Likes

I like the Processes else nothing to like here

Dislikes

... ungenuine meetings. Company doesn’t care about your physical and mental health. Internal promotions is like you’re just changing the name of your current profile with minimal salary hike. Lots of politics. No one care for your efforts just results are matters. You will get zero support or response from you reporting manager and entire HR team when u need specially when it is some personal ask. Overall company destroying employees personal life to achieve their targets with ungenuine ask.

Likes

Tata Brand, Overall Salary Structure is good, Incentives 6 Days off in Month

Dislikes

Extreme Pressure of Performance, Recently Culture has degraded (Nowhere you see Tata Culture of nurturing), Job Security always at stake... Superior Bosses doesn't listen on practical issues - Store level manpower has reduced

Likes

1. Salary without incentive is better than competition 2. Work life balance is good ( If u can ignore cluster manager & Zonal as they will keep pinging u on call , mails & whatsapp in your weekoff as in retail we have to take weekoff on weekdays and they enjoying it on weekends ). 3. 1.5 days week offs in a week , No one in industry giving more than 1 day in retail (Store operations) 4. Leaves (But you have to available on calls and mails )

Dislikes

1. Don't get fooled with TATA brand name it is mirage , T means Toxic workplace 2. Incentive is almost 0 as you will get target that u can't match & you can't discuss it as they start showing stores of mumbai and delhi 3. Toxic workplace 4. No Means NO job security at all , Come and destroy your career here 5. Cluster manager, regional managers and Zonal managers are produced through internal politics , They are Old in this rotten system , Logic missing , limited knowledge, inferiority complex and very much insecure with people coming outside 6. Company is in loss , do not join at all 7. No microsoft office provided , means No Excel , Word and Powerpoint , people are working on WPS office and you have to use WPS offc free software for data analysis 8. Cluster manager force you to work for 12 hours a day , if u say no then your target will increase and they will remove you after that through PIP & pressure 9. micro management - You will see a new level of micro management

Likes

Tata company is too good, 6days week of in whole month, salary structure is very good. Good hike provided by company.

Dislikes

Local Management not good, lot of politics by local Management, local management people from FSC they are driving their foolish things. Useless people from FSC they don't know how to speak their superior. They not communication skill

Likes

The salary and the brand

Dislikes

Work doesn't matter anymore since it's a matured organisaton. The focus is on favouritism, politics.. it's a very bad organisation for women. There is no woman in the senior management, just one in HR and even she has no powers or mind of her own and doesn't support women.