Commonwealth Bank of Australia, India Customer Success, Service & Operations Department Salaries in India

Likes

Comapany environment Salary and package Worklife balance Team outings townhalls fun activities Few Supportive people

Dislikes

Work hecticness and mess Frequent project changes No one give clarity on work if u struck Despite of banking products, this company have purely service based culture

Likes

Health Insurance Benefits Salary Package Yearly Hikes

Dislikes

Frequent change on the Organization Structure No Scope for QA Roles since QA Hiring stopped. Management mindset of service based companies on salary hikes and policies.

Likes

Good medical benefits Cab service

Dislikes

...r thinks they are god here. If they dont like you they will force you to resign. You cant reachout to HR , hr wont help you 3) STVR OR bonus part is a joke. You will get likr 50% of it. 4) you have to wait for 15 months to get hike and bonus 5) They will ask you to change your skills and learn something which is not your skills whether you wanna learn it or not. They will force you 6) no canteen facilities. Food you have to bring from home. 7) discrimination is also there for north people 8) cba india is like a vendor to cba Australia . So you have to be careful. 9) environment is like service based, will notice your working hours in ofc, will micro manage. 10) this company was better until indian people joined as manager’s or upper management. 11) no gifts or outing 12) onshore opportunities iss 0.

Likes

Good Work life balance. Salary is competitive and 30% annual bonus on CTC which is usually 55-60% of 30%. 21 yearly annual leaves.

Dislikes

“No job security” i will be straight honest with you. 1) Every Post appraisal cycle (which usually July-June)CBA goes through yearly restructuring. And be ready to to get laid off if your dotted reporting line is in Australia. 2) difficult to get promoted even if you have exceeded expectation rating in you PMP. 3)Data maturity is nowhere in the DNA of CBA. 4)CBA india works like a vendor of CBA Australia which is quite evident.

Likes

This company is very good for the people who are fully settled in Bangalore or the native Bengaluru people, especially for women. Work-life balance is well maintained as most of the time you will not have any work. CBA has recently started its existing system migration to the cloud but the pace of the transition is very slow. So if you can make a good rapport with the top brass then you will get the opportunity to work on those technologies. They have Pick up and drop cab service and also shuttle serive 2 times in a day.

Dislikes

...that time what ever the benefits the hiring HR promised most of them were vague. There is huge amount of your CTC will be part of the veriable pay(which they called STVR), 20% of the fixed amount. It is non-negotiable. Also as per the company policy no one will get 100% percent of the STVR. On an avarage you will get maximum 50% of the STVR. CBA is very much confuse about their choice of technology. They are hiring people with very serious designation but eventually the candidate is end with silly excel report. For an example most of the Data engineers in the organisation are just running jobs and monitor them as pert of their daily work. Quality engineers are running same test cases daliy. Most of the people in this org does not have enough work to keep you busy all day.