CLSA Operations Manager salaries in Customer Success, Service & Operations in India

Likes

Salary comes on time Everyday you get fresh fruits

Dislikes

Not healthy work environment Manager don't have ethics to talk with employee Increment happened in every 2 years that to 2% Logged out time not fixed Employees are not supporting

Likes

1. Flat heirarchy 2. Gets a exposure at how office politics work. 3. If in dev team you get good exposure of end to end working of an application. 4. In certain teams senior people are seriously talented.

Dislikes

1. Micro management regarding office timings and work. 2. No or marginable increment and bonus. 3. Too much office politics. 4. Higher management doesn't have any clue of the future of company . 5. Too much chinese influence in office workings. 6. Management doesn't want you to grow. 7. Legacy tech stack. 8. Luck based growth opportunities. 9. You can be fired at anytimes whenever chinese management decides to reduce headcount without any justification. 10. They start to count your mistakes and performance related issues only before increments and bonus. 11. Retirement company.

Likes

The Salary is good. Timing are good Work is good

Dislikes

Overall Policies are Stringent and only changes when management wants it. 0 Support by HR infact are least intrested in emplyoees issues. Work life balance is pathetic and also nor manager support decisions. Overall it feels very sad to work here.

Likes

Good pay Good work life balance Good bonus COVID hardship allowance was awesome For my team, manager is just not manager, but like a big brother, always there for you guiding and supporting Ample of learning Seniors are cooperative to educate you There are wide applications, if you seen interested you may get the ownership , Recognition even on small accomplishments, A+ company for learning the technology stack of investment banking

Dislikes

...us may have a role of overall company's financial results which is justified You may slightly find a disparity in pay/position but you may freely speak out to your manager over this

Likes

Best thing about CLSA is it's open culture where you can directly contact anyone in the hierarchy and put out your thoughts and ideas. Good in terms of skill development.

Dislikes

In recent years company is facing many management changes which is shifting the open democratic culture towards more restrictive and 1 person dominant culture, upper management has started reducing hikes and bonuses, deducting employee facilities, removed hybrid policy, haven't gave promotions from last 3 years and increment cycles are not fixed. Plus the upper management usually don't answer any question these days