Cascade Revenue Management Customer Care Associate salaries in India

Likes

Good salary, flexible hybrid work mode, easy access to support dept and inter department.

Dislikes

Incapable team of senior leadership, internal politics and favourism, biased appraisals, hiring of non eligible folks for managerial role, non transparent and non scientific hiring process, lay off due to lack of volume(initial hiring was again due to improper hiring), pressurizing the operations due to non realistic promises made to the clients by sales team, and many more.

Likes

Good salary benefits if you are lucky enough, still providing WFH for associates level workforce(company is in loss and have no money to expand the workspace as the currrent workspace has been built pre-covid and the current employee strength is 3x more comparing to pre-covid) which is still preferred to many, micro-management is in place which is good for loyal and honest employees, those who complaint about the micro-management are the ones who wants to simply sit for 8 hours doing nothing and get salary without any questions asked. Support team is good(HR and IT), however finance is poor still- who do payroll in excel and no space there to implement any advance finance techs due to favourism. Located in prime location(WTC Kochi Infopark).

Dislikes

Intenal politics, useless top management(with an example: people with zero knowledge about US RCM can be at managerial role at BIlling if you they know or worked with the Operations Director in Transcription 20 years ago), Founder/Owner is kind on an early retirement(he is 32-34 I believe) which led this bright org to fall down, global VP is racist who also didnt even know the working structure of an US medical billing company in India, there are lots of favourism(process manager's wife can do the moonlight in the same company, but still company thinks its happened without the knowledge/support of that manager), no proper planning of resource requirements which ends up with unexpected terminations or layoff which causing the job security issues.

Likes

...rk in cascade ..they can never survive anywhere. Comparatively no work pressure. Proper salary benefits. Medi claim policy.

Dislikes

As of these 2 years. It is nothing. Everything is likeable

Likes

Nothing to like

Dislikes

...ware training & process updates not given after joining. Supervisors are biased. Pay day is worst, it's 8th of every month and at times that also gets delayed. No job security at all. Services can be termed on day without prior intimation.

Likes

Life long work from Home, Salary on time... Humanity Consideration thàt we all are Human

Dislikes

Everything how we are... So I can say it's Depends.... Will get all things by asking, not by Performing.....May it's just bcz WFH....