Britannia Customer Success, Service & Operations Department Salaries in India (Updated 2025)

Likes

Will give liberty to work with ownership mind set.

Dislikes

Salary structures are not defined with grade and position lot of gaps in defining salary structure. Need to improve. No tax saving schemes for employees .

Likes

Salary on time

Dislikes

Zero Work Life Balance Extreme Pressure without Logic No one will hear you Top Management only put pressure, there is no solution of any problem The only thing is Do Do Do silently, Don't say single word

Likes

Salary creadited in the fixed time.

Dislikes

Transparency issue, Even after clearing the leap here, promotions don't happen. The conversion rate is very poor. One way communication here . All are Boss , not leader.

Likes

People and culture of the company is fabulous. The compensation is good. Company overall is fantastic.

Dislikes

Organization is great, but the secretarial function is poor. Extremely bad culture with unrealistic expectations without access to resources. No recognition for anything. Rewards in this function are meant for only one person. If one can work; like a saint without expectations, like a Robot without break including weekends, one may survive this.

Likes

There is a good scope for learning many things which helps me to enhance my industrial knowledge

Dislikes

1st of all Canteen food is very bad and the hygiene is worst 2. the CTC which Britannia has offered is good in figure but in case of in hand salary it is that much low, there is so much deduction and you will not get some of this money as per their policy but that will be added to your CTC 3. You have to bargain too much for Proper CTC cause there is no proper scale for CTC, Here ITI people with 3 years of exp get 4+ LPA salary and B tech guy with 4+ exp get 4+ LPA salary. 4. HR department is full of fraud. they always try to make you full.